- Full time
- Part time
- One time
Serco- Australian Taxation Office
call centre for the ATO. My main responsibility is to assist clients with any and all tax enquires, provide a first call resolution, resolve conflict matters, deal with highly sensitive information daily, multi task through 12 computer programs, meet all KPI's weekly/ monthly and assist trainees when they need help. . I also took part in a temporary inbound correspondence campaign which involved actioning and responding to all correspondence received.
Customer Service Representative
Stellar Pty Ltd
for an electricity and gas company. This involved some sales, meeting KPI's weekly/ monthly, troubleshooting, handling all billing enquires, processing payments, conflict resolution and conversing with customers via e-mail.
Salsas Mex Grill
I was hired at Salsas as a waitress, this included face to face customer service, making sure all orders were made and served in a timely manner, cleaning, assisted with training new employee's, resolving conflict and advertising promotions in Knox City Ozone.
I was hired at Boost Juice as a Christmas casual. My main responsibility was taking/ making the orders, ensuring there was enough stock at all times and ordering more when the stock was low, cleaning the shop, stacking shelves in the pantry and taking charge when managers and team leaders weren't around.
Working at McDonalds was my first part time job; I started off being in charge of making fries, then started the drive- through and then trained at the register. I gained time management and customer service skills.
Qualifications & Certifications