IT Help Desk
•5 years in Information Technology - Software troubleshooting (Windows Operating Systems)
•Excellent Oral/Written communication skills
•High level of sound logic and analytical ability where problems are unusual and difficult
•Attentiveness to detail and precision
•High level of interpersonal skills to work effectively with others
•Knowledge of monitoring applications including Active Directory; high-level programming techniques; local operating systems capabilities;
•Demonstrated technical and professional skills in job-related area required
•Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals required
•Experience creating and reviewing operations policies and procedures
- Operates as a highly professional service that meets the needs of the company. - Following agreed procedures receives requests for assistance from users in a pleasant and professional manner.
- Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
- Ensures that documentation of the supported systems and software is available and in an appropriate form for those receiving calls.
- Team player