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Russo - Cafe Assistant - Luton, England, UK

Maria Russo

Luton, England, UK


Cafe Assistant


I am a reliable and well-presented Waitress/Retail Assistant who has a track record of putting the customer first and achieving high retail standards. Able to work to accurately to deadlines, whilst fully focussing on providing excellent customer service at all times. Driven and ambitious; wishing to progress within the Customer Service industry, now looking to join a company where internal succession is always given priority.

Work History

• Welcoming customers and enquiring about their needs/requirements then satisfying those requirements.
• Cash-handling; processing transactions cash & credit cards accurately
• Stock taking and rotation, reducing profit loss and produce waste
• Visual merchandising ensuring all stock is displayed to encourage purchase

Retail Assistant

• Extremely customer focused, approaching customers and resolving any queries
• Keeping the shop and displays clean and tidy at all times
• Receiving deliveries, unpacking and re-shelving or storing stock
• Being vigilant at all times and help to minimise theft

Retail skills:
• Excellent communication skills used to build relationships with customers
• Offering advice on products and services, and helping with product selection
• Using every opportunity to maximise sales opportunities
• Able to stay calm in challenging situations and remain professional

Personal attribute
• Punctual, reliable with an excellent work ethic
• Able to communicate confidently and clearly - bi-lingual (Italian)
• Friendly, polite and approachable with excellent customer facing skills
• Very much an active team member also able to work with minimal supervision
• Flexible willing to accommodate changing shifts and work requirement

Qualifications & Certifications

General Secondary School

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