Hazasova - Billing & Collection - Luxemburg, Luxembourg

Maria Hazasova

Luxemburg, Luxembourg


Billing & Collection

Work History

Billing & Collection Clerk

UPC DTH, S.à.r.l., Liberty Global, Luxembourg

From February 2012

Jobsheet managing Billing & Collection processes for CZ market
• main jobsheet - handling customer payments, refunds, billing adjustments, manual invoices, bill run activities, collection reports and activities, controlling and handling billing processes, handling special customer cases,
• experience with customer care,
• experience with process management,
• assistance on development of new processes and process improvement
• creation and translation of customer communication or marketing documents,
• assistance on department budget calculation - financial, cost modeling, including fixed and variable costs,
• assistance for IT department - card reconciliation project, analyzing gaps and technical issues
• personal training

assistant of a project manager


July 2010 - January 2012

main jobsheet - finance & collection support of the project,
• competent and responsible for processing financial requests of customers, control and issue of invoices,
• coordination of the financial operation of the team,
• finance consulting for agents,
• experience with project management
• communication with business partner in English and Czech languages,
• translation of official documents,
• assistance with recruitment of new team members.

Competence Call Center Ltd

May 2009 - January 2012


Customer care agent

May 2009 - June 2010

Jobsheet customer assistance on phone,
• handling all customer request,
• experience with customer care.


Sportbar Golem

July 2007 - August 2008

temporary job by study

Barmaid, temporary job by study

Caffee bar Ethno

February 2007 - April 2007

Sales assistant, temporary job by study

Envy sport

November 2006 - January 2007

Garamond, advertisement agency

November 2004 - June 2005

retouch of children books, temporary job by study

Language skills: level
English language advanced
German language communication level (in phase of development)
Czech language advanced
French language beginner

Qualifications & Certifications

International relations

Middle European University in Skalica

Economics and management

Brno International Business School

Medical Faculty

Charles University

High School of Gymnazium

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