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Durkovicova - Helpdesk Operator, Assistant, Receptionist - Cape Canaveral, FL, USA

Maria Durkovicova

Cape Canaveral, FL, USA

Services

Helpdesk Operator, Assistant, Receptionist

Summary:

I have an effective communication, advanced of computer software, word processing, e-mail, spreadsheets, and Internet navigation. Problem solving creativity, interpersonal abilities, teamwork skills, diversity sensitivity, planning and organizing. Professionalism and work ethic with positive attitude and energy.

Work History

Team Assistant

Galery fon Art

August 2010 - January 2013

Creative Advertising Agency Galery fon Art,
I help with design and develop marketing materials including advertisements and brochures, prepare and conduct product presentations, help with a plan, coordinate and participate in marketing events, communicate with sales and production regarding product and pricing changes, maintain archive of marketing materials, work with Pc- Corel, photoshop..

Head of call center

AVP Slovakia s.r.o.,

April 2010 - August 2010


management team of the call center, work with clients, register new clients, work with available borrowings,answer calls professionally, respond to customer inquiries, research required information using available resources, handle and resolve customer complaints, provide customers with product and service information, enter customer information, process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, complete call logs, produce call reports..

Helpdesk operator,

SkyToll as (electronic toll)

December 2009 - February 2010

SkyToll as (electronic toll)
respond to requests for technical assistance via phone, electronically, diagnose and resolve software issues, research questions using available information resources, advise user on appropriate action, follow standard help desk procedures, log all help desk interactions, prepare activity reports....

Qualifications & Certifications

Grammar school

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