Data Entry Worker
- Full time
- Part time
- One time
In Home Caregiver
June 2012 - November 2013
for 94-year-old grandmother June 2012 - Nov 2013
Supervisor: Robert Ramsburg, Sr. (301) 706-5000
Maria was contracted by her uncle with a Caretaker Agreement to provide care for her elderly grandmother between stays at Frederick Memorial Hospital, Northampton and Citizens Nursing Homes, and her admission to Montevue Assisted Living facility. Maria maintained her Medicare and Supplemental Insurance records and copayments, and ordered all her medications through Express Scripts. She administered daily medications; coordinated physical and occupational therapy appointments; assisted with general health and hygiene including showers, laundry, housekeeping, and meals. She transported her grandmother to doctor appointments, hair appointments, shopping and social activities.
Platinum Reservation Specialist
Carey International, Inc
August 2007 - May 2012
Maria's most recent corporate position was a Platinum Reservation Specialist at the Frederick, MD Worldwide Reservation Call Center for Carey International - provider of chauffeured ground transportation services catering to corporate travel departments, travel agencies, meeting planners, celebrity and personal travelers. With a clear understanding of CES (Carey Enterprise System proprietary software) and various other internet websites and applications required to complete her job thoroughly, Maria was responsible to build and verify passenger and arranger profiles; make, change and cancel reservations; record and confirm confidential billing information; recap and offer additional services for quality assurance. She also served as a liaison between customers and local service providers getting authorization to book vehicles as required; helping passengers locate their chauffeurs; as well as de-escalating, addressing and documenting customer concerns or complaints. As a third shift employee, Maria worked more independently than day shift and did an excellent job of handling issues, making decisions, and communicating information to her supervisor. She consistently used rules that apply to all reservations, worked well as a team player, and occasionally assisted Process Management (Quality Assurance) when they were understaffed.
Self-employed home business owner
eBoyce Auctions - eBay Storefront (self-employed)
May 2006 - May 2009
managing all aspects of online auctions and sales through her eBay storefront. This included listing inventory on eBay with thorough detailed descriptions, downloading digital photos, setting sales perimeters, addressing questions from bidders, processing purchases, invoicing, packing and shipping, processing feedback, and working with customers on any issues that may arise. Maria achieved eBay Power Seller status within three months of opening the online storefront while maintaining a prestigious 100% feedback record.
areas of technology, engineering, sales/marketing, business support and executive levels
DUNNRITE Placement Firm
July 2005 - May 2006
Telephone Data Collection July 2005 - May 2006
Supervisor: Karen Doyle (301) 428-8082
In this telecommuting position, Maria performed telephone data collection and verification, placing a large volume of telephone calls and compiling data into database population spreadsheets which were electronically transmitted daily to DunnRite - professional job placement firm committed to ethical recruiting standards in the areas of technology, engineering, sales/marketing, business support and executive levels.
TITAN Research & Development
November 2003 - June 2005
September 2002 - October 2003
MD operations, Maria performed receptionist and clerical duties, expense reporting and accounts reconciliation, made extensive travel arrangements, and performed various project administration duties as needed. Maria was also responsible for planning and coordinating the Frederick office relocation. TITAN Research & Development offered expertise in acquiring, leasing, managing, financing, and development of real estate with significant experience in distressed value-added properties.
Document Specialist/Technical Associate
Phoenix Imperative Inc
May 1998 - October 2001
Supervisor: Alison Demarest (301) 360-9771
Phoenix Imperative provided multiple clients with biotechnology validation and regulatory compliance contracted services. Maria's assignments supported clients such as MedImmune, Inc., DynPort Vaccine Company, Human Genome Sciences (HGS), Palatin, Digene, BioScience Contract Production Corp., the National Institutes of Health (NIH), and SAIC Frederick under their contract with the National Cancer Institute/Frederick Cancer Research Development Center. In addition to billable client projects, Maria supported Phoenix Imperative's Frederick office in proposal development, project administration, and payroll in an ongoing capacity. She provided extensive documentation tracking and control, project administration, inventory indexing, and report generation. She assisted in the development and editing of validation protocols and reports, Standard Operating Procedures (SOPs), Safety and Health Policies and Procedures (SPPs), Validation Master Plans (VMPs), and training presentations. Maria edited validation protocols and generated hundreds of graphs (from raw data) using MS Excel for a comprehensive Stability Report for a client regulatory submission. Working closely with MedImmune's validation staff and quality assurance departments, Maria facilitated the completion and submission of some 300 validation documents and protocols following cGMP and MedImmune QAD guidelines. She also provided quality assurance support to the Metrology Department, performing quality assurance review of calibration data, validation reporting, and extensive database entry using Blue Mountain Software's Calibration Manager.
May 1993 - April 1998
Bethesda, MD May 1993 - Apr 1998
During her five years at DIGICON, Maria advanced her career from Executive Assistant to the President/CEO into Contracts Administration, then into the role of Document Specialist and Proposal Development. Maria was responsible for editing and writing various government contract deliverable documents. She also supported quality assurance (QA) and testing for software development projects and overall project administration. Her assignments supported clients such as the National Institutes of Health (NIH), U.S. Department of Agriculture (USDA), Internal Revenue Service (IRS), Alcohol Tobacco and Firearms (ATF) and Federal Aviation Administration (FAA).
While Executive Assistant to Mr. Wu, President/CEO, Maria performed in a decision-making position handling telephone inquiries, scheduling/calendar, travel arrangements, internal and external correspondence, and purchase order processing. She coordinated monthly divisional budget reviews and senior level business management meetings, scheduled and tracked use of company-owned equipment and library materials, maintained corporate telephone/office listings, maintained RolmPhone System software and provided telephone/voice mail training sessions.
Administrative Assistant, IBM
March 1991 - May 1993
Administrative Assistant on contract at IBM in Gaithersburg, independently organized and prioritized her workload supporting the Global Positioning System (GPS), DMSP, and Hubble Space Telescope (HST) Programs. This involved administrative support to five software development department managers, four software release and program managers, and their staff members. Her position involved extensive customer (USAF, Martin Marietta, NASA) and management interface as she coordinated Technical Interchange Meetings (TIMs), CDRs, PDRs, and customer briefings. She prepared weekly and monthly customer status reports and deliverable documents, schedules, proposals, presentations, and briefing charts. She coordinated a high volume of meetings, including conference room and audio/visual scheduling, catering requests, visitor authorizations and badging. Maria also maintained schedules/on-line calendars, personnel records, expense processing, and travel arrangements for several managers. She also assisted the program office with government proposals, contract deliverables, and executive customer briefings.
Internet search engines, airline tracking, travel and mapping applications, Windows, Microsoft Office Professional - including Word, Excel, PowerPoint, Access and Outlook, Microsoft Project, Adobe Reader, Blue Mountain Software's Calibration Manager, Corel WordPerfect, Quattro Pro, Lacerte and Peachtree accounting software, and Carey International's CES
Qualifications & Certifications
Boca Ciega High School
Frederick Community College