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Maria Gilma Ott
Smithtown, NY, USA
Eight Years Hands-on Experience with the Installation, Configuration and Monitoring of Windows Based
Provided Client support and Technical issue resolution to Faculty and Staff of the Pathology Research Foundation department via e-mail, phone, remote access, and onsite support.
Configured and troubleshot desktops, laptops on both Windows and Macintosh platforms.
Handled and troubleshot operating systems and computer programs installations to make sure they were installed properly and were compatible with existing programs.
Connected computers and equipments to the network domain on computers rollouts, deploy of equipment.
Isolated and fixed problems in malfunctioning equipment and software. Troubleshot LAN, Internet, VPN, PcAnywhere and Dameware connectivity issues. Configured and troubleshot Network Printers.
Installed and configured Lotus Notes 8.5 Client, set up RAS, updated and archived files
Information System Technician
Stony Brook Research Foundation
April 2007 - November 2009
Managed information technology and computer systems for the Department of Pathology at Stony Brook Research Foundation. Responsible for installing and maintaining computer hardware, software and network. Provided consultation, and recommendations about future planning and development of resources. Ensured technology is accessible and equipped with current hardware and software. Monitored and maintained technology to ensure maximum access to the network domain and resolved connectivity issues. Performed other related duties as required during working hours
Qualifications & Certifications
Hands-on troubleshooting computers, software and hardware. Configuring DHCP, TCP/IP, VPN, LAN/WAN connectivity, Active Directory, Server 2003, printers, R
University of Lima, Peru & Florida Community College of Jaxsonville, FL
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