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assist customers with book, music, and cd choices.
Market Survey Researcher Intern
October 2013 - December 2013
• Gather primary market research using the telephone with emphasis on validating existing company data
• Enter data updates into ED and PECweb to complete data quality control activities
• Review, classify, and record survey data in preparation for computer analysis and client usage
• Perform data entry into database and other clerical work as required for task completion
• Verify the accuracy and validity of data; correct any errors
• Collaborate with other researchers in the work division, implementation, and completion of survey research
Student / Tutor Scheduler and Performance Manager
Sam Houston Writing Center
January 2011 - January 2012
• Input session reports to track student performance and set markers for achievement to measure success
• Scheduled appointments with tutors and students
• Maintained scheduling database and made calls to confirm availability and match student needs with available tutors
• Ensured customer satisfaction at each step in tutoring process and welcomed feedback to enable continuous improvement.
Telemetry Technician / Unit Clerk
July 2010 - August 2013
• Facilitates patient care by monitoring and interpreting patient heart rhythms
• Contacts and pages doctors for escalated patient matters
• File patient records and schedule appointments
• Answer phones and call lights
• Transcribes orders and patient data
• Fax documents and materials to community organizations and local government offices
Qualifications & Certifications
LoneStar College Kingwood
Sam Houston State University
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