A proven work ethic … I am loyal, reliable and honest
Accuracy and attention to detail
Strong organisational and time management skills
Flexibility and adaptability
Common sense and practical problem solving
Effective communication, interpersonal and team skills
A great level of computer literacy with the Microsoft Office environment, Dart, Intranet, Trim, Properties on the Web, Ellipse
I am loyal, reliable & honest, accuracy and attention to detail. I have strong organisational & time management skills.
Team Support Officer
Express Services in Deverlopment Assessment
April 2013 - December 2013
Application Support Team - Express Services in Deverlopment Assessment
✓ Electronically lodged applications uploaded to DART.
✓ Dealing with internal and external customers over the phone
✓ Doing the mail run
✓ Updating the spreadsheet on excel each time the applications get uploaded
✓ Attending the DA Lounge counter on rostered day.
Plumbing Service Group
July 2011 - December 2012
✓ Dealing with internal & external customers over the phone
✓ Booking Plumbing inspections
✓ Processing compliance certificates for completed application
✓ Answering emails & faxes for solicitor searches, using Trim to search these files
✓ Attending to daily faxes & emails received from customers
✓ Updating dart with closed applications & sending of files to be archived.
Operations Support Officer
Drainage plan - Plumbing Service Group
February 2009 - July 2011
✓ Dealing with internal & external customers over the phone or face to face
✓ Dealing with customers face to face viewing commercial drainage plan
✓ Updating spreadsheets for external & master plumbers request
✓ Archiving drainage requests for external & master plumbers
✓ Issuing new drainage plan numbers
✓ Checking complete drainage plans to be sent for microfilming
Water Rebates Officer
Brisbane City Council
Up to February 2009
✓ Assessing and inputting completed applications and data entry into the BCC in-house system using Ellipse and Dart respectively.
✓ Contacting clients and suppliers and report of completed application
✓ Raise payment vouchers for approval by Team Leader and send to Creditor Services for payment.
✓ Liaising with customers with enquiries relating to rainwater tank & pool cover rebates.
✓ Inputting data of completed application into excel spreadsheets then booking work orders for Plumbing Services internally.
✓ Answering telephones and dealing with customers queries.
Customer Service Co-ordinator
April 2006 - March 2007
Brief Role Description:
My duties included answering customer service queries, booking inspection, liaising with contractors and suppliers using the Control Service call module (for Queensland) on Company's IY system. Co-ordinate and arrange customer furniture repairs. Review & audit customer files weekly and take actions accordingly. Help other staff members with ad-hoc duties as required.
Grafitti Signs, Port Moresby, PNG
September 2004 - March 2005
Brief Role Description:
Duties included answering all incoming calls, typing quotes and any correspondence as required by the Manager and other team members. Co-ordinating incoming and outgoing facsimile messages correspondences and mails. Purchasing and reconciling purchase of postage stamps and office stationery. Following up of outstanding matters and other related issues on behalf of the Manager. Maintaining a systematic filing system.
Qualifications & Certifications
Port Moresby Business College