Minns - Customer Service - Deception Bay QLD, Australia

Margaret Minns

Deception Bay QLD, Australia


 A proven work ethic … I am loyal, reliable and honest
 Accuracy and attention to detail
 Strong organisational and time management skills
 Flexibility and adaptability
 Common sense and practical problem solving
 Effective communication, interpersonal and team skills
 A great level of computer literacy with the Microsoft Office environment, Dart, Intranet, Trim, Properties on the Web, Ellipse


Customer Service


I am loyal, reliable & honest, accuracy and attention to detail. I have strong organisational & time management skills.

Work History

Team Support Officer

Express Services in Deverlopment Assessment

April 2013 - December 2013

Application Support Team - Express Services in Deverlopment Assessment
Key Responsibilities
✓ Electronically lodged applications uploaded to DART.
✓ Dealing with internal and external customers over the phone
✓ Doing the mail run
✓ Updating the spreadsheet on excel each time the applications get uploaded
✓ Attending the DA Lounge counter on rostered day.

Help Desk

Plumbing Service Group

July 2011 - December 2012

Key Responsibilities
✓ Dealing with internal & external customers over the phone
✓ Booking Plumbing inspections
✓ Processing compliance certificates for completed application
✓ Answering emails & faxes for solicitor searches, using Trim to search these files
✓ Attending to daily faxes & emails received from customers
✓ Updating dart with closed applications & sending of files to be archived.

Operations Support Officer

Drainage plan - Plumbing Service Group

February 2009 - July 2011

Key Responsibilities
✓ Dealing with internal & external customers over the phone or face to face
✓ Dealing with customers face to face viewing commercial drainage plan
✓ Updating spreadsheets for external & master plumbers request
✓ Archiving drainage requests for external & master plumbers
✓ Issuing new drainage plan numbers
✓ Checking complete drainage plans to be sent for microfilming

Water Rebates Officer

Brisbane City Council

Up to February 2009

Key Responsibilities
✓ Assessing and inputting completed applications and data entry into the BCC in-house system using Ellipse and Dart respectively.
✓ Contacting clients and suppliers and report of completed application
✓ Raise payment vouchers for approval by Team Leader and send to Creditor Services for payment.
✓ Liaising with customers with enquiries relating to rainwater tank & pool cover rebates.
✓ Inputting data of completed application into excel spreadsheets then booking work orders for Plumbing Services internally.
✓ Answering telephones and dealing with customers queries.

Customer Service Co-ordinator

NickScali Furniture

April 2006 - March 2007

Brief Role Description:
My duties included answering customer service queries, booking inspection, liaising with contractors and suppliers using the Control Service call module (for Queensland) on Company's IY system. Co-ordinate and arrange customer furniture repairs. Review & audit customer files weekly and take actions accordingly. Help other staff members with ad-hoc duties as required.


Grafitti Signs, Port Moresby, PNG

September 2004 - March 2005

Brief Role Description:
Duties included answering all incoming calls, typing quotes and any correspondence as required by the Manager and other team members. Co-ordinating incoming and outgoing facsimile messages correspondences and mails. Purchasing and reconciling purchase of postage stamps and office stationery. Following up of outstanding matters and other related issues on behalf of the Manager. Maintaining a systematic filing system.

Qualifications & Certifications


Port Moresby Business College

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