Claim you profile


In order to claim your profile, we need to send an email to the email address you used when you created your SkillPages account. This will contain a unique link to claim your profile. We have sent the email to:

m************d@o*****k.com

If you don't have access to this email account then please contact the Bark.com team.

 
Lusted - Retail Assistant - Warrington, England, UK

Margaret Lusted

Warrington, England, UK

Services

Retail Assistant

Summary:

I currently volunteer at the Dan's Den Charity shop in Colwyn Bay as retail supervisor and assistant book keeper. I realised very quickly that the shop's reputation was being compromised as the previous manager had not seen fit to ensure that the shop was clean and the products displayed to the best advantage. I brought this matter to the attention of the Trustees and obtained their permission to close the shop for a couple of days for a deep clean and to remove stock that was not suitable for resale. I collected a team of people together discussing the issues and with their full agreement and help the shop has been thoroughly cleaned and damaged or broken stock removed from display. The shop has attracted new customers and comments from local people of how clean and tidy it now looks. I ensure that the shop is clean, tidy and free from hazards and easily accessible. I make sure that goods for sale are displayed to a high standard, monitoring and replenishing stock as required. I have developed a policy for stock rotation to ensure that there is a regular flow of new stock. I price the items prior to them being offered for sale. I treat all customers with respect and in a timely, polite, courteous and helpful manner. I record all sales using the till and the record of sales book. I accept donations, making sure that they are clean and of re saleable standard prior to offering them for sale. I have devised a cashing up sheet for the end of the day to make things easier for the staff. I also cash up on the days that I volunteer recording all relevant information accurately. I keep official track of company spending in order that there is an accurate trail of all outgoings. I process invoices, receipts and payment checking company bank statements. I have introduced a system for claiming and recording expenses which complies with HMRC legislation. It has also reduced expenditure as people are now more aware of how much was being wasted on unnecessary costs.

Work History

Dan's Den Assistant Bookkeeper and Retail Volunteer

From July 2013

I currently volunteer at the Dan's Den Charity shop in Colwyn Bay as retail supervisor and assistant book keeper. I realised very quickly that the shop's reputation was being compromised as the previous manager had not seen fit to ensure that the shop was clean and the products displayed to the best advantage. I brought this matter to the attention of the Trustees and obtained their permission to close the shop for a couple of days for a deep clean and to remove stock that was not suitable for resale. I collected a team of people together discussing the issues and with their full agreement and help the shop has been thoroughly cleaned and damaged or broken stock removed from display. The shop has attracted new customers and comments from local people of how clean and tidy it now looks. I ensure that the shop is clean, tidy and free from hazards and easily accessible. I make sure that goods for sale are displayed to a high standard, monitoring and replenishing stock as required. I have developed a policy for stock rotation to ensure that there is a regular flow of new stock. I price the items prior to them being offered for sale. I treat all customers with respect and in a timely, polite, courteous and helpful manner. I record all sales using the till and the record of sales book. I accept donations, making sure that they are clean and of re saleable standard prior to offering them for sale. I have devised a cashing up sheet for the end of the day to make things easier for the staff. I also cash up on the days that I volunteer recording all relevant information accurately. I keep official track of company spending in order that there is an accurate trail of all outgoings. I process invoices, receipts and payment checking company bank statements. I have introduced a system for claiming and recording expenses which complies with HMRC legislation. It has also reduced expenditure as people are now more aware of how much was being wasted on unnecessary costs. I have...

Front Line Manager Higher Officer

HMRC

Up to June 2013

Manager of a team of up to 17 admin staff of various grades and experience. Ensuring staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers. Preparing daily workload for staff and co-ordinating the daily allocation of work. Motivating the team to achieve high standards and KPI targets. Dealing with and resolving problems and issues which arise. Mentoring and training junior and new staff. Monitoring and reporting on standard and performance targets. Arranging and chairing weekly team meetings, focusing on targets and achievement. Implementing new initiatives. Involved in the recruitment of new staff. Praise team members and creates a positive working environment. Ensuring all administrative and IT records are entered and update correctly. Providing prompt and accurate information on individual performance.

Business Continuity Manager

Colwyn Bay and Rhyl

Developed disaster recovery plans for physical locations with critical assets such as data centres. Tested documented disaster recovery strategies and plans. Analyzed impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements. Developed emergency management plans for recovery decision making and communications, continuity of critical departmental processes or shut down of non critical departments to ensure continuity of operation and governance. Reviewed existing disaster recovery, crisis management, or business continuity plans.

Manager, HMRC

Employer Compliance

Manager of a team of 12 people corporately responsible for the effective delivery of Employer Compliance target to a high standard of quality. Responsible for all aspects of staffing issues

Manager and Decision maker

Statutory Payments Team

Led a team of 11 people and ensured that Statutory Payments disputes handled timeously to a high quality standard. Made informed technical decisions on Statutory payments liability assessed all available evidence, ensured compliance with legislation and regulations. Wrote Appeal briefs and attended Appeal tribunals as an expert witness to defend decisions.

Front Line Manager Regional Enquiry Telephone team, Contributions Agency

Regional Enquiry

Responsible for the planning, formation and effective implementation of the Regional Enquiry team, including recruitment and smooth running of team. Provided technical advice when required. Agreed team target with staff sharing accountability for achievement, my efforts resulted in a reduction of ineffective calls from 33% to less than 10%. Negotiated with external business partners to ensure effective, timely and quality service.

Qualifications & Certifications

Business Admin

Llandrillo Technical College

Management and Family Care

Llandrillo Technical College

English, Maths

Eirias High School

Is this your profile?

If this is your profile, then you can claim it now and log into your account.

We will need to verify your account and email address before you can log in. To claim your profile now, please use the 'Claim Profile' button below.

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more


Supported Countries
Choose your country

×