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Horner - MS Office - Cwmbran, Wales, UK

Margaret Horner

Cwmbran, Wales, UK


MS Office


I am fully computer literate up to Microsoft 2010 and completed my CLAIT training in 2000. Since then I have updated my literacy to enable me to use Powerpoint and Access.

Work History

Reception Manager

Summerhill Veterinary Centre

From October 2012

to Newport

Practice Manager my main role was liaising

Veterinary Centre

From September 2012

with the Practice Principal on all aspects of running a busy Veterinary Centre including: staff training; setting of payroll; banking; preparation and reconciliation of accounts; stock maintenance; meeting sales representatives; customer services; health and safety; staff duty rotations and holidays.

• First Aid at Work Certificate
• FSA Insurance Advisor

Practice Manager/Administrator

Alphavet Veterinary Centre

June 2008 - October 2013

Oct 2013 As reception manager I was working in an extremely busy environment alongside five receptionists and two telephonists. Numerous roles included staff liaison (such as sick and holiday leave, staff rotas and training), customer services(my speciality- including dealing with complaints) payroll, cashing up and banking services, stock level maintenance, covering at other branches, and making sure that everything was running smoothly, giving an overall professional image.

June 2008 Practice Manager/Administrator at Alphavet Veterinary Centre, to Pontymister, Risca

Senior Receptionist

From June 2008

My daily duties as receptionist would be welcoming clients; making appointments, making and receiving telephone calls; filing and drafting letters; making sure the reception area was always clean and tidy; stock control; and insurance completion - giving close attention to detail in every aspect.

• Advancement to Senior Receptionist


Alphavet Veterinary Centre

From March 2003

to Pontymister, Risca

petty cash and banking

From February 2003

Feb 2003

Day to day running of a busy veterinary practice, comprising of reception work; administrative work such as invoicing customers for goods and services and mailing them on a monthly basis; stock control; petty cash and banking; liasing with vets and nurses regarding specialist appointments, referrals etc; overseeing junior (trainee) staff duties; and supporting senior staff as and when necessary.


Gwalia Gardens

From August 1995

Cardigan, West Wales

Qualifications & Certifications

Preseli County Secondary School

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