Customer care professional with over 10 years of experience handling billing disputes. I am very organized, great communicator, work well under pressure, excellent computer knowledge, good decision maker, reliable and personable phone etiquette.
Computer skills, communication, problem solving, organized, work under pressure, quick learner, customer service, teaching, mentoring
February 2014 - February 2014
This was a temporary position doing general office duties, such as email, answering the phone, faxing, scanning documents, and photocopying.
Greater Toronto Fire Protection
April 2014 - June 2014
This was a temporary position doing general office duties such as answering the phone, organizing files, email, and scanning documents.
Customer are professional
American Express Canada bank
September 1979 - December 2011
I had several different positions over the years, however, my last position was as a customer care professional in the International Cardmember team. This position involved researching disputes between the Cardmember and our Canadian merchants, and resolving the issue.
Qualifications & Certifications