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Mordue - Receptionist - London, London, City of, UK

Marene Mordue

London, London, City of, UK

Services

Receptionist

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Reception meeter / greeter

ISS FS Security

From September 2011

Site: Department for Business, Innovation and skills (BIS).
Roles and Responsibilities:

• To create a welcoming atmosphere for all staff and visitors arriving at the reception of government department.
• To deal with any queries or questions from public and staff, directing them to all relevant persons or directorates, both internal and external.
• Ensuring the reception and surrounding areas are clean and tidy, creating a positive impression of the department.
• Fast tracking VIP delegations through pass procedures and ensuring their needs are met.
• Fostering relationships with regular visitors to build a positive outlook.

Receptionist

ISS FS Security

September 2008 - April 2011

Site: Department for Business, Innovation and skills (BIS).
Roles and Responsibilities:

• Maintaining and applying the pass issuing procedures as set down by the client.
• Printing appropriate passes for visitors, contractors and staff members where needed.
• Notifying staff of visitor arrival and ensuring proper escorting procedures are followed and adhered to.
• Answering queries by all forms of communication (Phone, Email, Fax and written instructions).
• Counting the slips of all visitor and contractors each day, by doing which generating weekly and monthly figures, sending these to the reception supervisor at the end of every week and month.
• Ensuring reception area is kept in a clean and presentable state to a high standard to both welcome visitor and give a good first impression to all building users.
• Liaising with loading bay and post room / porter service to ensure efficient delivery service.
• Maintaining and managing on-site visitor management software. Ensuring older records are archived and kept safely. Ensuring Data Protection Act is followed.
• Taking an active part in high level ministerial dignitary visits.
• Meeting and greeting visitors.
• Making note of any issues / problems that arise and aiding the resolution of these.

Play worker

Tinies

From March 2008

Roles and Responsibilities:

• Caring for and ensuring the safety and well-being of all children
• Participating in games and sports with them.
• Doing arts and crafts activities with them.
• Escorting the children on day trips once a week like to museums, parks, movies, swimming, bowling etc. Being personally responsible for a group of between 4-6 children at any one time in a buddy group.
• Encouraging and leading educational activities with kids (reading, etc).
• Ensuring the children are only picked up from the crèche by approved adult.
• Maintaining records of what the kids do through the day to keep parents / guardians informed.

Receptionist / Security Officer

Pegasus Security

April 2005 - December 2006

Site: Department for Trade and Industry.
Roles and Responsibilities:

• Maintaining and applying the pass issuing procedures as set down by the client.
• Printing appropriate passes for visitors, contractors and staff members where needed.
• Notifying staff of visitor arrival and ensuring proper escorting procedures are followed and adhered to.
• Answering queries by all forms of communication (Phone, Email, Fax and written instructions).
• Counting the slips of all visitor and contractors each day, by doing which generating weekly and monthly figures, sending these to the reception supervisor at the end of every week and month.
• Ensuring reception area is kept in a clean and presentable state to a high standard to both welcome visitor and give a good first impression to all building users.
• Liaising with loading bay and post room / porter service to ensure efficient delivery service.
• Maintaining and managing on-site visitor management software. Ensuring older records are archived and kept safely. Ensuring Data Protection Act is followed.
• Taking a active part in high level ministerial dignitary visits.
• Meeting and greeting visitors.
• Manning fire exits in evacuations, aiding safe exit for building users.
• Reporting faults to senior supervisory staff and following up to ensure faults are properly resolved.
• Making note of any issues / problems that arise and aiding the resolution of these.
.

Qualifications & Certifications

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