Wrona - Quality Manager - Jaworzno, Poland

Marcin Wrona

Jaworzno, Poland


Quality Manager

Work History

CEE Quality Manager

3M Wrocław Sp

From July 2011

➢ Member of MMOC for Wroclaw (Manufacturing Management Operation Committee)
➢ Successfully lead preparation and certifications for IS/TS 16949 Certification for Manufacturing site Wrocław (Poland) and Volokomansk (Russia)
➢ Successfully lead preparation and certification for IS/TS 16949 Certification for Sales Offices: Serbia , Hungary, Russia
➢ Supervising Quality activities in CEE Region including daily quality activities , claim management , customer visits across the Europe in sales and manufacturing sites
➢ Supervised ISO/TS 16949 requirements compliance in whole CEE Organizations
➢ Coordination Transfer and recertification audits in CEE region
➢ Setting of Quality targets for:
new organizations (sales and manufacturing)
new projects (PPM , Warranty targets ) and present it towards customer
➢ Designed and Developed European Quality data bases and training programs for:
Control of documentation and records
Lessons learned
Internal Auditors Core Group
CFR -Customer Feedback and Resolution
➢ Developed Quality Awareness Program for White/Blue collar - Increase knowledge of Quality aspects in CEE Region
➢ Reduced by 81% overdued CFR's in Europe
➢ Reduced by 23% costs of cmplaints in Europe
➢ Increased customer satisfaction by 19%, from 72% to 91%.in CEE Region
➢ Proactive planning led to notable increase in morale in all departments.
➢ Created customer satisfaction survey, drastically reducing potential problems.
➢ Supervising of Run & Rate and Production Part Approval Process for new projects.
➢ Direct contacts with customers OEMs and Tiers in terms of quality problems , claims and audits. Created positiv company image in international business setting.
➢ Supervising direct staff of 5 engineers and in-direct staff 6 quality technicans - (Wroclaw)
➢ Supervising direct staff of 7 Quality representatives - (CEE countries)
➢ Ability to train, motivate, and sucessfully develop employees.

Quality Manager / Board Representative

CPP Konwert

May 2010 - June 2011

➢ Lead to preparation for IS/TS 16949 re-certification
➢ Lead to preparation for ISO 14001 implementation
➢ Collaborated with customers on technical documentation and quality requirements specification both for new and existing products
➢ Supervising of Run & Rate and Production Part Approval Process for new projects.
➢ Direct contacts with customers in terms of quality problems and claims
➢ Consolidation of a common Q-system for the organization after the merger

Advance Quality Engineering Manager

Delphi Technical Centre Krakow

November 2007 - April 2010

Principal accountabilities:
Suppliers / Partners:
➢ Managing development of new production facilities and processes
➢ Lead to preparation for IS/TS 16949 certification for sites located in Shanghai & Gabriel de Mexico
➢ Participate in supplier selection lead to asses partner capabilities, readiness and certification for new products,
➢ monitoring partners performance (through CS, CP, PPM, quality audits, etc),
➢ Drive problem solving and continuous improvement process by managing Partners and local SQA Engineers;formal authorization rights for module/parts release,
Product & Process Development
➢ Verification of project following customer's requirements Schedule and prioritize quality projects support
➢ Supervise Change Management process.
➢ Pre-production quality audit coordination.
➢ Coordination of project teams support in term of APQP development Direct contacts with customers
➢ BMW, Audi, Ford, JLR Group, Opel, ZF -Europe , SGM -China, GM-US, Suzuki -India
➢ Participate in Bill of Design and Bill of Process Team workshops to develop it
➢ Facilitating and supporting development of quality tools (Process Flow Diagram, D/P FMEA, and CP)
➢ Assuring ISO TS 16949 and specific Customers requirements compliance
➢ Supervising all activities regarding improvement Problem Solving methodology (Six sigma, Design for six
➢ sigma ; Shainnin RX, GY)
➢ Preparing a new manufacturing plant to certification acc to ISO /TS 16949 (plants in China and India)
➢ Supervising all Validation tests related to quality issues claimed by customer.
➢ Lead new product introduction into manufacturing plant
➢ Supporting of Implementation MSD, Lean Principles in plants.
Plant Quality & Customer support
➢ Supervise ISO/TS 16949 requirements compliance in whole Organization
➢ Certification audit coordination
➢ Preparation of Quality targets for new projects (PPM , Warranty targets ) and present it towards customer
➢ Supervising of Run & Rate and Production Part Approval Process for new...

Quality Key Account Manager, Quality Assurance

June 2004 - October 2007

Manager of Metrology Department, Quality Management Dpmt

March 2003 - June 2004

Saint-Gobain Sekurit HanGlas Polska

May 1998 - October 2007

Dąbrowa Górnicza

Quality Specialist/ Customer service and leader

May 1998 - March 2003

Principal accountabilities:
Human Resources:
➢ supervised direct staff of 7 and indirect reports of 7 who offered after-sales service to customers, provided Production Dpmt with efficient inspection and measurement instruments (Metrology) and contributed to new product development projects (QA)
➢ conducted development and appraisal discussions motivating staff productivity
Customer Support:
➢ created positive company image in international business setting by providing expert technical explanations and resolving product quality disputes between customers and the company (claim handling)
➢ devised customer service strategies and established long-term relationships with key customers
➢ controlled new product compliance with customer quality requirements on each stage of project execution and undertook corrective actions to eliminate quality problems in terms of product, process and systems - German Group of automotive customers (BMW, VW Group, Arvin Meritor, Webasto)
➢ collaborated with customers on technical documentation and quality requirements specification both for new and existing products
➢ implemented customer specific quality requirements agreed with clients or included in TS/ISO documents

Quality Specialist, Quality Management Dpmt

Metrology Department

January 1995 - May 1998

➢ organized Metrology Department in accordance to ISO 9000
➢ prepared quality documents in compliance with ISO 9000 standards

Major skills acquired / Training conducted:
➢ Internal Auditor ISO-TS 16949:2009 in TUV NORD
➢ Internal Auditor exam passed in TUV NORD
➢ Quality Manager Exam passed in TUV NORD
➢ Board Representative -Quality systems exam passed in TUV NORD
➢ Practical knowledge (preceded by professional trainings) of quality standards TL9000, TQM, ISO / TS 16949, also H&S and environmental.
➢ 6 sigma methodologies - certified Green Belt in Six sigma Delphi Academy (US)
➢ Practical skills Design for Six Sigma in American Supplier Institute
➢ Continuous Improvement, strong structured problem solving ability based on wide knowledge most popular Analytical and failure analysis data ability with tools knowledge (Pareto, Ishikawa, SPC, MSA, Process Map, FMEA, PDCA, 5Why, 8D, etc.).
➢ Strong project planning and management skills.
➢ People coaching - cooperation with people on different positions, departments & sides (mostly abroad), acting as a manufacturing and quality master/mentor.
➢ Wide knowledge of manufacturing processes, including lean concept , Kaizen and regarding test methods Reliability
➢ Calculation of Quality and Warranty targets
➢ SPC- Analysis and interpretation statistical data,
➢ MSA / CNOMO FMEA, PPAP, APQP by Iquentis - (Ford Grup)
➢ AQF - requirements of PSA group (APQP, PPAP)
➢ VDA 2 VDA 6.3
➢ Quality trainings at client's location: Volvo, Jaguar, Ford , DC, VW
➢ Internal quality trainings: TS 16949: VDA 6.1;
Personal "soft" skills strengthen in series of trainings
➢ "University of Saint-Gobain in Poland":
➢ "Managing People and Unlocking Potential - Coaching and Counseling"
➢ "Leadership"

Glass-house Szczakowa

November 1993 - April 1998

Quality Controller, Quality Management Dpmt

November 1993 - December 1994

performed quality control of tempered parts for vehicles

Qualifications & Certifications

Cracow University & Central Connecticut State University


Academy of Business in Dąbrowa Górnicza


Poznan School of Banking

Academy of Business in Dąbrowa Górnicza

Academy of Mining and Metallurgy

Electronic Engineering Technician

2nd Technical School

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