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Nascimento - Housekeeping Supervisor - London, UK

Marcia Nascimento

London, UK

Services

Housekeeping Supervisor

Work History

Hotel Receptionist

Santa cruz (Portugal)

May 2013 - February 2014

customer services
Sociedade Baia Brava Lda, Santa cruz (Portugal)
* Deliver excellent customer service, at all times
* Assist in keeping the hotel reception area clean and tidy, at all times
* Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via
e-mail
* Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
* multi task person

Housekeeping supervisor

OVAL CRICKET GROUND

November 2011 - May 2013

LONDON United Kingdom
Supervising staff and the daily cleaning of assigned rooms, bathrooms, corridor areas and public
areas to the highest standards.
Resolving any guest problems or complaints when possible and ensuring management are kept
informed.
Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.
. To ensure customer satisfaction
Rotas, checklists
High knowledge cleaning machinery
Site Management Experience

housekeeper

From February 2011

TRAVELODGE HOTEL

(stratford, waterloo), LONDON United Kingdom
Emptying waste bins or similar receptacles, transporting waste material to designated collection
points. 2. Sweeping floors with brushes or dust control mops. 3. Mopping floors with wet or damp
mops. 4. Suction cleaning carpeted areas and "spot" cleaning carpets.cleaning rooms and corridors

OWNER AND MANAGER

A TORRE

From August 2009

RUA DA TORRE, 63, 9200-120 ᄡMACHICO (Portugal)
MANAGEMENT, STOCK, ROTAS, dealing with employees, customers and suppliers, payroll

WAITRESS AND BARMAID

January 2007 - June 2009

SAI DE BAIXO RESTAURANTE, MACHICO (Portugal)
MAINTAINING THE RESTAURANT Customer Service, Food & Beverage Dealing with staff and customers

HOUSEKEEPER

From February 2006

TRAVELODGE HOTEL

(CROYDON), LONDON United Kingdom
CHECKING AND CLEANING ROOMS AND PUBLIC AREAS ROTAS CHECKLISTS DEALING
WITH STAFF AND MANEGEMENT.

WAITRESS AND BARMAID

VILLAGE PUB, CANIÇO (Portugal)

From January 2004

serve food and drink, dealing with customers, making cocktails

European Union

http://europass.cedefop.europa.eu
Curriculum Vitae MARCIA RUBINA CALAÇA NASCIMENTO


ACCOUNTANCY, CUSTOMER SERVICES, HUMAN RECOURSES, BUDGETS
Business or sector BAR AND RESTAURANT

WAITRESS

LA BARCA RESTAURANT AND DISCO PUB, MACHICO (Portugal)
Serving food and drinks, making cocktails, SNACKS

WAITRESS

DOM PEDRO HOTEL, MACHICO (Portugal)

FOOD AND BEVERAGES TO SERVING, set up tables and cutlery

Qualifications & Certifications

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