Horan - Customer Service Professional - Rochester, NY, USA

Marcia Horan

Rochester, NY, USA


Customer Service Professional


I have over 30 years of excellent Customer Service Skills. I have received several certificates from patients families and employers along with running my own business for 20 years.

Work History

Secretary Cardiology

Highland Hospital

Up to May 2013

• Patient check in
• Schedule appointments
• Customer service to patients, doctor's offices & staff
• Process record requests

Secretary Employee Health

• Schedule appointment
• Provide customer service to patients, staff and providers
• Billing for charges incurred at off sites
• Enter and sending compliance lists to all departments
• Create and process charts for new and return employees for daily appointments.
• Order forms and chart recovery from various suppliers

Unit Secretary

• Check in/out patients into bed board
• Transcribe doctors orders for patient mediations and care needs
• Provide customer service to patients, families & staff
• Break down charts for medical records
• Keep unit running efficiently with ordering of paperwork, patient food and supplies as needed
• Update nurse and tech schedules on the call system
Patient Care Representative

staff and providers

Lifetime Health Center

• Process prescription and referral requests
• Sell dermatology products to patients
• Balance daily cash outs
Customer Service Representative & Cashier

paychecks, sales, etc

Wegmans Food Companies

Rochester, NY- 2002 - 2010
• Provide customer service for refunds, returns, money orders, gift cards, lotto,
paychecks, sales, etc.
• Providing quick and courteous services to customers for all their shopping needs
• Helping in other departments when needed, produce, stock, etc.

Accounts Receivable Clerk

Regional International Truck

• Entered and balanced account receivables
• Balanced daily cash outs
• Processed and sent monthly statements
• Collections
• Switchboard operator


Jan Horan Company

• Office Management
• Reconcile bank statements, tax reports
• Input inventory, sales,
• Account receivable & payables, salesman commissions
• Send monthly statements to customers
• Weekly bank deposits
• Inventory control
• Phone sales, place custom orders to manufacturers
Medicare and Private Pay Billing Clerk

Medicare Claims Clerk

Plaza Extended Care Facility

Syracuse, New York - 1978 - 1982
• Accounts receivables
• Counseled patients and families regarding benefits
• Collections
• Switchboard
• Balanced patients cash accounts
Medicare Claims Clerk

I did all payables to the extended care facilities.

Blue Cross Blue Shield

• Processed Medicare and Skilled Nursing and Home Health Facilities
• Provided knowledge and support to facilities for accurate billing submission

Qualifications & Certifications

Bryant & Stratton College

Medical Assistant

A.O.S. Bryant and Stratton College

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