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Clarke - Event Organiser & Meeting Planner - Dunstable, England, UK

Marcia Clarke

Dunstable, England, UK


Event Organiser & Meeting Planner


Global Events Specialist
AHM (Advanced Health Media)

To engage HCP's at national & international Symposiums, Advisory Boards & Expert workshops on behalf of GSK (GlaxoSmithKline) following strict pharmaceutical regulations, due diligence

Work History

Global Events Specialist

Advanced Health Media

From February 2012

Present Brentford

To engage HCP's at national & international Symposiums,
Advisory Boards & Expert workshops on behalf of GSK
(GlaxoSmithKline) following strict pharmaceutical regulations,
due diligence and compliance.

Working to deadlines, country specific regulations and legalities.
Keeping clear audit able paper trails and adherence to standard

l Engage national/international HCP (Health Care
l Conduct Due Diligence & ABAC (Anti Bribery & Corruption)
l Work in partnership with GSK Host
l Arrange travel itinerary for HCO through preferred supplier
l Follow Pharma regulation and compliance documentation
l Agree FMV (Fair Market Value) with Home Market
l Liaise with national & International Medical Directors
l Prepare Agreements/Contracts
l Pay honorarium & expenses
l Post Meeting Feedback

Even Co-Ordinator & Tour Leader

Sackville Travel

From November 2010

Nov 2012 London

Organise group flight, accommodation, ground transportation and resort activities for 165 community radio station listeners for 10 days in the Caribbean.

l Negotiate with airlines in the UK for group rates
l Negotiate with Hotels & suppliers in Jamaica for best group
l Organise local transfers from airport to resort
l Arrange local tours & transportation
l Accompany group to Jamaica as Tour Leader
l Supply Resort Customer Assistance

Training & Business Development Manager

Sackville Travel

From March 2010

Jan 2012 London

To achieve optimal levels of personal performance and accomplishment from each staff member in order to provide
world class service to our customers.

Develop new business relationships, generate and negotiate
new income for company through professional expertise.

l Train retail staff on Telephone Selling Skills
l Audit staff calls for performance enhancement
l How to Handle Difficult Customers
l Reservations - buying signals & closing the Sale
l Presenting the Sackville products
l Upselling
l Present Sackville Travel to potential clients through direct
sales calls or sales meetings
l Actively manage the sales process using the resources of the reservation team
l Develop partner discounts and savings for new clients
l Renegotiate airline route deals & deal performance

Client Services Team Leader

Carlson Wagonlit Travel

From September 2001

Successfully develop creative strategies & maintain corporate
relationships of 139 SME (Small or Medium Enterprises).

l Manage 8 staff (4 remote: 2 Scotland, Birmingham & Warrington)
l Set Key objectives and conduct annual appraisals
l Regular conference calls with remote employees to motivate and ensure Key objectives being met
l Project Manager for Online Tools and New Business
Implementations form Sales Process to "Go Live"
l Recommend savings and identify areas of budget
l Train Reservation Staff on Customer Corporate Policy
l Provide Travel services and dedicated reservation solutions
l Produce Annual Budgets based on previous year travel
spend and pattern

Staff Development Manager

Carlson Wagonlit Travel

From March 2000

Deal effective with different career stages of 325 employees within CWT Call Centres.

l Train 325 staff & keep accurate training records & results
l Write & deliver in-house training courses
l Achieve consistently high results via career promotions
l Source external courses
l Grade & mark CWT specific course & delivery
l Telephone Techniques
l Telephone Selling
l Microsoft Office Suite _ Word, Excel & PowerPoint
l Galileo & Sabre CRS training
l Passport to Management - In-house Development

General Manager of Call Centre & Customer Care Team

Electric (GE) divisions

From March 2000

Manage offsite Travel Department on behalf of all General
Electric (GE) divisions. Promote & police corporate policies and plan travel, entertainment and related expenses to achieve
organisational goals.

l Managing 45 personnel (13 direct reports)
l Recruitment & Selection
l Training & Development (GE specific)
l Annual Staff Appraisals
l Change Management
l T&E Management
l Six Sigma Process Implementation & study
l Procurement - Travel related solutions

General Manager

GE Travel Centre

From April 1994

(c/o Carlson Wagonlit Travel)

Training Officer

Wexas International

From July 1987

Mar 1994 Knightsbridge, London

Maximise the benefits of computer technology and train and encourage employees to acquire appropriate skills, attitudes and knowledge.

l Product training
l Contribute to Staff/Membership newsletter
l Recruitment & Selection
l Write progression plan & set KPI's
l Monitor telephone calls for training purposes and provide
feedback for performance improvement

Santa Cruz, Jamaica

From June 1987

Effectively blend management skills with technical expertise and run a brand=ch office of Jamaica's leading travel agency.

l Recruit & manage 3 staff
l BSP airline returns
l Company Accounts
l Cash collections & Banking
l Supplier Negotiations

Branch Manager

Global Travel Service

From July 1983

Branch Manager
Global Travel Service
Santa Cruz, Jamaica

Effectively blend management skills with technical expertise and run a brand=ch office of Jamaica's leading travel agency.
• Recruit & manage 3 staff
• BSP airline returns
• Company Accounts
• Cash collections & Banking
• Supplier Negotiations

Travel Consultant

New Look Travel

From August 1978

Jun 1983 London

Offer ABTA package holidays and flight only seats to the

l Book package holidays
l Issue seat only flight tickets
l BSP airline returns

Qualifications & Certifications

Arts Course

St. Elizabeth Technical High School

St. Elizabeth Technical High School

Cressex Secondary School

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