Bayona - Tourism - Brussels, Belgium

Marci Bayona

Brussels, Belgium




Experience in tourism administration. Proven track of service-oriented management and customer liaison. Team leadership in a customer services environment. Business start up experience in the tourism industry. Hotel management and administration. Organizational skills with conferences and other events’ development background.

Work History

2 Children

From April 2008

Studied English and French.

Business Center Manager

Premium Club

March 2007 - March 2008

Barceló Hotels, Oaxaca, Mexico
● Developed monitoring system for customer care services.
● Implemented membership database to increase retention and to allow personalized service and complaints' follow up. Follow up requests and outstanding petitions.
● Assisted in establishing a Marketing strategy to meet new membership targets and to create synergies between hotel amenities and the club services in the overall hotel marketing plan.
● Provided business travels services' needs.
● Planned logistics for business events and conferences.
● Managed support staff and accounting.
● Guest services: benefits' information, personal trip itineraries.


Mirador Hotel

September 2005 - February 2007

Cundinamarca, Colombia

● Profit oriented management.
● Monitored cost control/purchases.
● Developed marketing strategy.
● Oversaw staff recruitment.
● Planned training and supervised staff performance.
● Coordinated conferences and special events.
● Supervised maintenance, renovations and furnishings.
● Liaise with contractors and suppliers.
● Complied with local and industry standard regulations (food safety, occupational, building regulations).

Park Ranger, internship

National Park El Nevado del Cocuy

January 2005 - August 2005


● Designed agrotourism initiative about alternative livelihoods with rural communities in buffer zones.
● Developed a plan for alternative interaction between visitors, ecosystems and local communities
● Implemented capacity building for stakeholders on sustainable income generation activities.
● Organised local communities' workshops.


Calitour Travel agency

January 2004 - March 2004


● Scheduled hotel and flight reservations with Amadeus software.
● Supported sales staff and administration team.

Barceló Hotels & Resorts

Qualifications & Certifications

Tourism and Hotel Administration

University Pedagogical and Technological of Colombia


colegio cooperativo reyes patria

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