Healy - IT Trainer, Soft Skills and Career Planning - Cork, Ireland

Marcella Healy

Cork, Ireland


IT Trainer, Soft Skills and Career Planning


Experienced qualified trainer with 10 years training experience.

Experienced in trianing beginners in Computer Literacy, Word Processing, Excel, Database, PowerPoint

Experienced in training in CV Preparation, Interview Skills

Work History

Momentum Initiative Career Planning/Job Search Skills Trainer

Momentum Initiative The College of Progressive Education

February 2013 - February 2013

IT Trainer

Hartley People

August 2012 - December 2012

FETAC Level 3 Information Technology. This programme included:
Security issues relating to ICT.
Internet and e-mail
Word Processing

Contract Trainer in IT, Soft Skills and Career Planning

CMD Training, Career Tracks

January 2008 - May 2011

I have delivered several training programmes including:

Computers for beginners: Word, Excel, PowerPoint, Database
Keyboarding Skills
MOS Spreadsheets
Computer Literacy: Internet, e-mail, Security Issues, Health and Safety
Return to Work Programme
Retail Sales
Modules included:
Career Coaching
Customer Care
Complaint Handling
Telephone Techniques

Assistant Manager

Ibis Hotel UK & Ireland

January 2003 - January 2007

Personnel Management of staff ie. recruitment, performance evaluation, training and development.
Conduct training needs analysis and implement annual training plan.
Implementation and training of Customer Care and Telephone Technique programme including evaluation of results.
Coaching and providing formal and informal feedback
Implementation of policies and procedures
Responsible for monthy reporting and analysis

Qualifications & Certifications

Diploma in Training in ICT

College of Commerce Cork

Diploma in Business Coaching

Irish Lifecoach Institute

St Mary Secondary School, Mallow, Co. Cork

Cork College of Commerce

Manual Handling Instructor

Phoenix Safety

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