Masocha - Information Technology Technician - Johannesburg, South Africa

Manuel Masocha

Johannesburg, South Africa


Information Technology Technician


I have worked for department of social development as IT intern for duration of 12 month, my responsibility are as follows, IT support which include Desktop, Helpdesk and network infrastructure key ability in this field are as follows :Technical Skills & Knowledge
 Basic Knowledge of Networks (TCP/IP, Routing Protocols, Network Topology, Routing Table)
 Desktop Support (intermediate)
 Hands on and Telephonic Technical Troubleshooting (intermediate)
 Network cabling infrastructure (intermediate)
 Computer Assembling (intermediate)
 LAN/WAN Setup and Troubleshooting (intermediate)
 Research Project (Basic)
Computer Skills
Operating Systems: Windows XP, Windows Vista, Windows7, Windows8
MS Office Suite (2003, 2007, 2010), Active Directory, SAP System (CRM)

Work History

Information Technology Support Technician

Department of Social Development

June 2012 - May 2013

Reason for Leaving: Internship Contract Ended
* IT Support Technician: Provide 1st and 2nd level support, Hardware and Software troubleshooting.
* Installation of System Software; Operating System, BAS, SAP & PERSAL on CITRIX, SAP, Antivirus (Symantec Endpoint Protection), Altiris, Microsoft Package, Setup new computers and data transfer.
* Troubleshoot and resolve technical problems telephonically.
* Network configuration; Configure Proxy Server Settings, IP Address configuration, wireless connection, Connect Network Printer, 3G configuration, Network cabling, Connect Switches.
* Configure E-mail (Microsoft Outlook) to connect to MS Exchange Server.
IT Helpdesk Agent: log calls on SAP system (CRM & SCP), telephonic troubleshooting, Active Directory (create user accounts, reset user passwords).

Contactable References
Name and Surname: Mr Bongani Victor Siko
Relationship: IT Desktop Support Technician (Supervisor)
Mobile number: 072 165 4272
Work number: 011 355 7770

Name and Surname: Mr Vuyo Yabo
Relationship: IT Infrastructure support technician (Supervisor)
Contact number: 071 441 6208
Work number: 011 355 7772

Name and Surname: Miss Gladys Mthombeni
Relationship: Hluvuka high School Class Teacher
Contact number: 071 604 8752

Qualifications & Certifications

Training and Business College

Hluvuka High School

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