Sharma - Customer Service - Pune, MH, India

Mansi Sharma

Pune, MH, India


Customer Service


Confident,Learner,Hardworking,Good Team Player,Good in MS Excel,Reporting, Analysis,Presentations,SAP,SRM-Software Request Management

Work History



April 2011 - April 2011

Software Lifecycle Management policy and communications. Procurement (Software Request Management) –
• Performed Analysis of license rights & installation information for global Corp user based at the SBG & SBU level.
• Cleanup and assignment of existing license asset records in ACT-IT for EMEA Region.
• Using SAP applications, worked on project data, provided software quotations, raised orders, record product and service receipts.
• Provided quotations and Ordered Server Licenses for all Regions and for all Strategic Business Groups.
• Alignment of Spare License to requester rather than purchasing new software license resulting high cost saving.
• Worked on recurring software compliance reporting, ACT-IT(Asset Control Tracking tool) where possible.
• Assisted users with Microsoft VLSC site (download and license keys), MSDN user, LANDesk push and Initiate Maintenance (Software Assurance) renewal with Microsoft Licenses facilitating cost reduction at business level.
-Procurement S/W through EBP/GET-IT and ACT-IT tools from SHI and Insight and Software Inventory Management – Alignment of Spare License to requester rather than purchasing new software license resulting high dollar saving

SWLM Support Team-License Analyst

Honeywell Process Solutions

April 2011 - April 2012

• Maintained the KPI (Key Performance Indicators) management process based on industry best practices.
• Establish and deliver training necessary to support the efficient and effective rollout.
• Managed the development, tracking and reporting of organizational and process-oriented key performance indicators to enable continuous improvement of SWLM service delivery using the tools (ACT-IT,VLSC ,ADOBE and LANDesk).
• Validated quality of existing data and performed gap analysis by comparing current state data with future business requirements and enhancements. Acted as a liaison between the IT staff and the end-users users.

Credit and Fraud Specialist

American Express,Gurgaon

October 2009 - January 2011

• Involved in the Credit Analysis, Fraud Investigation, Risk Assessment, Card Replacement, and Identity Protection. Involved in credit card account analysis in 5 areas.
• Trained in Green-Screen navigation (IMS, Triumph, & CAS)
• Analyze financial and bank statements.
• Undertake risk assessment analysis to establish positive identification with existing and potential customers thus preventing loss of information to unauthorized parties.
• Analyze financial information such as statements, management accounts and cash flow statements.
• Access Models of credit information to predict patterns and trends.
• Grant credit card replacements for customers under loss, theft and damaged criterion.
• Grant Travelers' cheques for Personal, SME and Corporate accounts.
• Analyze Travelers' cheque credit information.
• Authorize customer's travel indictments through credit transfer caused due to natural calamities, war, political unrest etc

Qualifications & Certifications


Convent of Jesus & Mary

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Mansi Sharma provides the following services:

Supported Countries
Choose your country