Presently working with Quick Heal Technologies Private Limited as Sr. Executive Renewal Sales.
2 year experience with Redington India Limited as inside sales executive for Microsoft Software Licensing from 1.5 years.
1.5 year experience as Business development executive with TDS group
1 Year experience in Idea BPO as Sr. customer support executive
1 Year experience in IBM Daksh as customer support executive
Job responsibilities as Inside Sales executive:
➢ Working on project of Microsoft (MDP) Microsoft Development Program
➢ Analysis of market regarding Microsoft product and provide best solutions
➢ Preparation of daily and weekly MIS report
➢ Representation on behalf of Microsoft person from the respective Distti
➢ Sharing best practices among team members
➢ Full knowledge of Excel, Windows
Job responsibilities as Business development executive
➢ Preparation and maintenance of legal agreements.
➢ Preparation of daily and weekly MIS report.
➢ Preparing travel and tour arrangement for management.
➢ Taking care of existing and new clients.
➢ Dealing with new clients for business development.
➢ Forwarding requirements to recruitment team and taking feedback from them for the same.
➢ Providing training to juniors.
Job responsibilities as Customer support executive
➢ Handling queries and complaint of Punjab prepaid customers.
➢ Compiling daily productivity and monthly reports for team leader.
➢ Promoting customer satisfaction through clear, concise communication.
➢ Giving highest service quality rating.
➢ Managing floor and maintaining service level with respective TL.
➢ Taking escalations of the agitated customer & ensuring them in future.
Career Vision: To reach the apex of organization hierarchy not only through continuous hard work but also with smart work by learning and experiencing the critical aspects of technology and management.
Qualifications & Certifications