Salwe - Manual Testing Lead - New Delhi, DL, India

Manoj Salwe

New Delhi, DL, India

Services

Manual Testing Lead

Summary:

• Experienced in leading manual testing project which involved –
o Coordinating with Business, Development team and the providing assistance to the testing team.
o Deploying and managing the appropriate testing framework to meet the testing mandate.
o Planning, deploying and managing the testing effort for any given engagement/release
o Ensuring the appropriate planning and management of the test resources
o Allocation of resources within projects
o Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for the plan
o Forecast / Estimate the Project future requirements
o Assessing the progress and effectiveness of the test effort I
o Advocating the appropriate level of quality by the resolution of important Defects
o Advocating an appropriate level of testability focus in the software development process
o Continuous monitoring and mentoring of Testing team members
o Ensure processes are followed as laid down

Work History

Team Lead (Testing Team)

R35 and R36

From January 2013

HSBCnet Cross Browser Compatibility and Accessibility Testing project was a first of its kind project where the HSBCnet application's compatibility was tested across various browsers against W3C guidelines for browser compatibility and WCAG level AA guidelines for Accessibility.
The testing approach includes three key activities. These are -
o Accessibility and Functional testing focusing on validation of look and feel along with navigational flows.

• Ananlysis and review of business documents and requirements.
• Involved in preparation of Test Estimates and resource planning
• Communicating with the client and business on regular basic
• Defect management using ALM(Quality Center)
• Managing a entire Module with over 4000 test cases and creating test strategy
• Involved in defect reviewing, assigning, retesting and also interacting with the Dev team on critical defects
• Involved in preparation of daily updates, DSR, WSR and other analysis docments that are required by the Client.
• Initiating weekly calls with the Client, Business and the Dev team

Environment: Web based application

Team Lead

Global Service Desk Sampling Project

November 2012 - December 2012

HSBC, Capgemini India Pvt. Ltd

Project Description: The purpose of the team is to sample production data in GSD R6 and R12 based on the priorities listed below and identify the existence of non-public personal information (NPPI) for customers and highly restricted or restricted corporate information. The intent is to provide daily monitoring of the Global Service Desk applications and identify accidental or intentional placement of sensitive data in GSD. Once this information is identified, the HSBC Service Management team will build a process to remove this data entirely from GSD via archive or deletion procedures or mask the information in the event that the information needs to remain in the system.
Responsibilities:
• Ananlysis and review of business documents and requirements.
• Planning and executing the data sampling process
• Managing the team for 5 resources to complete the project within the target end date
• Recording macros to optimize the repetitive task which helped the team members with reduced repetitive effort
• Assisting the Project lead in creating the project related documents.
• Involved in all Audit related document preparations and facing the internal audits

Team Lead (Testing Team)

Cross Browser Acceesibility Testing R32 (CBT)

June 2012 - October 2012

HSBCnet Cross Browser Compatibility and Accessibility Testing project was a first of its kind project where the HSBCnet application's compatibility was tested across various browsers against W3C guidelines for browser compatibility and WCAG level AA guidelines for Accessibility.
The testing approach includes three key activities. These are -
o Sortsite based testing focusing on validating the code level compliance with browser compatibility guidelines. It also identifies existing accessibility and usability issues for HSBCnet.
o Functional testing focusing on validation of look and feel along with navigational flows.

• Ananlysis and review of business documents and requirements.
• Involved in preparation of Test Estimates
• Communicating with the client on regular basis.
• Defect management using ALM(Quality Center)
• Allocating work to the team and to keep a track of the same.
• Conduct Knowledge sharing and Training sessions for the team.
• Sending daily updates, DSR to the Client.
• Initiating weekly calls with the Client.
Environment: Web based application

Cross Browser Accessibility Testing (CBT)

June 2012 - October 2012

Module Lead (Testing Team)

CIAO Documentation Simplification Project

October 2011 - June 2012

The DSP project is one of the work streams under the One HSBC project - Complex and International Account Opening.It is therefore a component part of 4 work streams wich together will improve all aspects of the on-boarding process of all corporate clients of HSBC. The Documentation Simplification Project (DSP) aims to address the shortfalls in the current account opening documentation pack sent out to customers.
The entire project is based on Adobe LiveCycle and includes exploratory, Sanity, Regression and Agile testing methodology.
• Ananlysis and review of business documents and requirements.
• Involved in preparation phase and execution of Code Drop 1, Code Drop 2 and Code Drop 3.
• Communicating with the development team on daily basis and reviewing the change requests.
• Defect management using CollabNet Teamforge (CTF).
• Allocating work to the team and to keep a track of the same.
• Conduct Knowledge sharing and Training sessions for the team.
• Sending daily updates, DSR to the management.
Environment: Adobe LiveCycle.

CIAO Documentation Simplification Project (DSP)

October 2011 - June 2012

Level 1 Production Support Project Lead

Global Service Desk Production Support

March 2010 - March 2011

HSBC, Capgemini India Pvt. Ltd

Responsibilities:
• Was responsible for day-to-day operations including staff supervision, people and process management, quality and training.
• Interact with the client and customers for their day to day GSD related queries.
• Successfully completed the HSBC external audits in April 2009.
• Successfully completed the Internal audits in April 2011 conducted by the Capgemini Internal Audit group
• Monthly invoice verification
• Creation of new tasks for the project.
• Creation of Project Governance Plan.
• Approving service requests created by the users.
• Monthly PCI, SCM and Security audits were also taken care off during this period.
• Handling escalated calls and provided solutions to customer queries
• Met all Service Level Agreements since inception without a single miss
• Supervised the team in resolving the Level 1 tickets and work orders and also Level 2 work orders.
• Supervising the GSD Health Check and managing the GSD repository.
• Regular checks on BCP tests and reviews
• Assisted in the Plada related incidents and emails
• Provided training and setting up GSD login ids for all the new team members
Environment: O/S: Windows

Level 1 Production Team Lead

Global Service Desk Production Support

April 2009 - March 2010

HSBC, Capgemini India Pvt. Ltd

Responsibilities:
• Was responsible for day-to-day operations including staff supervision, people and process management, quality and training.
• Had to create the weekly status report and also managed the weekly shift rosters.
• Interact with the client and customers for their day to day GSD related queries.
• Successfully completed the HSBC external audits in April 2009.
• Monthly PCI, SCM and Security audits were also taken care off during this period.
• Generation of quarterly closure reports
• Creation of the SLA metrics on a monthly basis.
• Handling escalated calls and provided solutions to customer queries
• Met all Service Level Agreements since inception without a single miss
• Supervised the team in resolving the Level 1 tickets and work orders and also Level 2 work orders.
• Supervising the GSD Health Check and managing the GSD repository.
• Regular checks on BCP tests and reviews
• Assisted in the Plada related incidents and emails
• Provided training and setting up GSD login ids for all the new team members
Environment: O/S: Windows

Level 1 Production Support Associate

Global Service Desk Production Support

May 2007 - March 2009

HSBC, Capgemini India Pvt. Ltd

Project Description: HSBC needs to manage customer/employee complaints, service new requests and manage changes. The Global Service Desk of HSBC (owned by Quality Delivery group) fulfills this need, using a customized version of Computer Associate's product named as "UniCenter" tool. Capgemini is involved in Level 1 support of the Global Service Desk and the associated applications.
Responsibilities:
• Worked as shift in-charge ensuring that the teams' adhere to schedules and rosters
• Was responsible for resolving the incoming tickets and work orders.
• Performing regular GSD health checks and maintaining the reports in the repository.
• Resolving the GSD mailbox emails
• Escalation of the unsolved issues to the team lead.
• Assisting the team lead in creating the project related documents.
• Creation and maintenance of the GSD user manual
• Resolving the Level 2 work orders
Environment: O/S: Windows


Summary of Projects
Cross Browser Acceesibility Testing R35 and R36 (CBT) Jan 2013 - Till date

Global Service Desk Sampling Project Nov 2012 - Dec 2012

Global Service Desk Production Support

May 2007 - March 2011

Training and Seminars
• Attended Vision Plus Training
• Completed the LEAP(Leadership Enhancement Action Program) training facilitated by Capgemini Learning team.
• Member of the event management team and the Capgemini football team.

Sr.Tester

MortgagaeServ

October 2002 - April 2011

Phase 2 of the Foreclosure Enhancements project builds upon the functionality and processes initially developed in Phase 1. This phase was intended to provide systemic functionality and process automation throughout the entire foreclosure process (i.e. Records, Foreclosure Review, Affidavit Processing and Foreclosure.
Phase 3 provides systemic functionality and process automation for enhancements to the Records and Foreclosure Review process implemented in Phase 2 of this project.
• Analysis of businesss documents
• Analysis of PCR's and provide estimation for the same.
• Conduct Walkthrough on test scenarios and test scripts with the client
• Involved in preparation phase only
• Allocating work to the team and keep a track of the same
• Sending daily updates, DSR to the client
• Conduct knowledge sharing session within the team
Environment: Web based application, SQL database and Mainframe

MortgageServ

October 2002 - April 2011

Sep 2011

Qualifications & Certifications

Computer Science

Fergusson College Pune

Symbiosis College of Distance Learning

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more


Supported Countries
Choose your country

×