Loan Service Officer
In my previous job, I was a verification and loans officer in Commonwealth home loans. I enjoy selling and providing great customer service in a professional manner. During my role as a Sales & Service rep, I have exceeded my Sales target by approximately 20% and received numerous compliments from my customers and managers. I joined bank with view to become a successful Business Banker through excelling in customer service by utilising my sales and retail banking experience. I was promoted to the position of Officer of Verification and Settlement in the loans department which involves examining loan files an logging them in the system within specified limits, and refer loan applications outside those limits to management for approval . I also explained to my customers the different types of loans and credit options that are available, as well as the terms of those services. Another part of my job was to Obtain and compile copies of the credit history for loan applicants, corporate financial statements, and other financial information and to also Review and update credit and loan files.
Australian Taxation office
April 2012 - June 2012
Taking calls and providing information about the tax return to individual clients and other information and general inquiries, as required by customers also some Admin work.
Sales and Service Representative & loans Settlement & verification Officer
Commonwealth Homes Loans in Commonwealth Bank of Australia
June 2006 - December 2011
Location: Commonwealth Homes Loans in Commonwealth Bank of Australia
Key responsibilities As part of a team of 15, I act as the first point of reference for both internal and external customers whilst providing product training to new staff and giving feedback to our team managers as well as facilitating the sales & service meeting. Also, general administration duties and Motivating my team members consistently to exceed team sales target also giving feedback to coworkers regarding call monitoring. My KPI includes meeting sales and referral target of 2 and 2 each day whilst assisting the call centre with discharge settlement and security substitution matters. Whilst also working with the verification team, I was assisting customers on LMI and LVR also resolving escalated complaints and auctioning customer's call backs to ensure other mortgage inquires are answered in helpful yet professional manner. I have exceeded all expectations by at least 20% during my time as a lead sales and service representative. I also have received numerous compliments and certificates from my Team Manager and team members and customers which can be evidenced by my compliments letters and certificates in interview. During that time, I was also promoted to a officer of verification and settlement officer within 3 years of my service due to my performance in cba. Duties in this area were to re-examine files before they settled just to check all the copies of the documents are provided are correct and 100 points of Identication is met with the payouts before the loan can be settled which would then allow me to prepare the database for filling and issue a settlement letter of a break down of funds to our customers.
Customer service and Loans settlement officer
Bank of Queensland
March 2004 - August 2006
Key responsibilities As a part of a team of 5, my duties were settling home loan's, checking all the appropriate documents are in correct order before it gets settled and provided other information like LMI, and LVR and cross selling and up selling our other products to the new and existing clients each day. I also collaborated with team members and whilst motivating the team to ensure team stats are being met each day. I also was assisting customers with everyday banking enquiries by providing the most appropriate services to my customers who needs. During that time, I was promoted to a lead Sales and Service representative within 12 months of my role for exceeding in all areas.
Direct Sales officer and Customer service
December 2000 - February 2004
Key responsibilities As a part of a team of 15, my duties were selling credit cards to a new customer and up selling the limits and selling insurance products to existing clients and identify new sales & marketing opportunities whilst also maintaining the strength of customer service and mentor sales ideas to my team members in our sales meeting. My KPI was meeting 10 sales and referral as also resolving customer complaints. I have exceeded all expectations by least 50% during my time with AGC & GE Finance and I have also received many certificates and appraisal from my Team Manager, which can be shown upon request.
Key Achievements with companies
• Certificate awarded leadership journey program (Westpac bank)
• Certificate awarded turning problems into opportunities (Westpac bank)
• Certificate awarded Westpac general Insurance code ( Westpac bank)
• Certificate awarded dealing with conflict part one and two (Westpac bank)
Loan sales and Services
June 2012 - Currently ( Part time)
Qualifications & Certifications
Business Management stage I and II
Australian Education Center
The Enterprising Manukau College
University of Sydney
Institute of strategic management
TAFE - St George College