Iyer - Business Operations & Management - Pune, Maharashtra, India

Manohar Iyer

Pune, Maharashtra, India


My name is Manohar M. M. Iyer. I am also known to dear ones as Murali (pronounced as MURA' LEE).

Though my life has taught me lot of things, I am still eager and happy to learn more.

I believe that “A person is wise as long as he seeks wisdom; when he thinks that he has found it, he becomes a fool”.

Always am in pursuit of giving justice to all the 3 lives (Personal, Professional & Public) to become a complete human.

- Simple living, high thinking, Fun loving,cheerful, try to find humor in everything.
- Single, never involved,virgin.
- Interested in study of anything & everything connected with human emotions,
- Like to Search & gather knowledge,
- Enjoy spending time both with elders & children alike.- Love God, Traditions, Science, World happenings, Films & pure Iyer foods.
- Family is my first priority & spend maximum time with them.

-Have a decade of experience in Resource Mgmt, Training, Induction, Employee engagement, Performance Management, Exit, Project Coordination, Fitment, Process Development, Talent Acquisition, Client mgmt & Leading Team.
- Currently I am an Onsite Resource Management Consultant with Polaris Financial Technology Ltd.
- Pursuing Final term of MBA to get exposure to more knowledge.
- Also Am Certified Soft skills & PD Trainer. Proficient in areas of Types of Intelligence, Presentation Skills, Communication Skills, Leadership Skills, Behavior Management, Tools like Johari Window, FIRO-B, MAO-B, RCA & Decision Making, Time Management, Stress Management, Customer Management & Ethics and Marketing Techniques & Skills and Yoga & Meditation
- Started working since my college days. Have experience & expertise in various fields over past 15 years.
- You can check my Linkedin profie

- Am involved in few causes for betterment of few lives
.- Was part of Scout in school, NCC in college, few Social initiatives
- Yet to go out in a big way to serve humanity.

I have special interests in Bod...


Business Operations & Management

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Consultant – Onsite Resource Mgmt.

Polaris Software Lab

From March 2011

Consultant – Operations & Project Mgmt.

Polaris Software Lab

From March 2011

Consultant (Banking)

Polaris Financial Technology Limited

March 2011 - March 2011

Role: Consultant
Employer: Polaris Financial Technology LTD March 2011 – June 2012 (15 months)
Client: Barclays Corporate Bank, UK Project: Zeus (Credit Sanctioning & Rating)

Responsibilities: (onsite at Client Location)

Project coordination
- Domain SME for Credit Sanction & Rating process for Corporate Facilities
- Core Member of Product Change management Team
- Liaise with BA & contribute to BRD, NFR, FS, HLD, LLD & Business Analysis reports.
- Assist PM in the areas of:
o Analysis of Client Business Requirements (Change requests & Production requests)
o Planning with Team & Vendors (PDLC, WBS, Process review, Resource Planning)
o Development (Strategies, Decoupling & Removing dependencies)
o Packaging & Deployment Coordination
o Quality Test & Defects mgmt (CIT, SIT, PT, UAT & OAT)
o Release & Launch.
- Delivering KT on SOW, Project Induction, Functional overview & Scope of project, Deep dive Data model, Functional overview, Scope, Architecture, etc.

Database Management (Oracle 9i DB & 9i to 11G migration)
- Database Design, ER, Data flow control, retrofitting among all streams of the project.
- Supervise DB installation, Upgrade, Rollback, Tuning, Backups, deployment & Versioning
- Scrutinize existing & new Database, Procedures, Functions, Triggers, Objects, connections
- ETL: MI extracts of more than 152 tables & Data feeds for 7 different entities (end to end)
- Data Decoupling strategies & removing application dependencies, DADJ & Migration scripts

(Reason for change:- Took an academic break & completed my final term MBA on Dec’2012.)

Asst. Manager

Thinking Minds Inc, US (IndiaPay)

June 2010 - November 2010

Asst. Manager - Product & Operations

Thinking Minds Inc, US (IndiaPay)

June 2010 - November 2010

Asst. Manager - Product & Analysis (Banking)

Thinking Minds Inc, US (IndiaPay)

June 2010 - November 2010

Role: Asst. Manager - Product & Analysis (Banking)
Employer: Thinking Minds Inc, US (BCC) June 2010 – November 2010

Products: Online Remittance Solution (BP: BOA & NAFEX)
Merchant Payout Management (BP: Citibank)
Cheque Truncation System (BP: CUB)

- Managing IndiaPay.com & USD2India.com
- Product setup
- Building functionalities for KYC/AML checks & Training.
- Process flow design & Analysis
- Managing Creative
- Generation of Affiliate Networks & Partner Banks
- Business meetings with :
 Top officials of Payments & Settlements dept at RBI.
 Head of Treasury/ Head of NRI banking of many reputed banks like Corporation Bank, LVB, Canara Bank, Fedreral Bank, Indian Bank, United Bank, etc.
- Creation of proposals, Information Kits, Board note, handling objections, designing documents.

Sr. Trainer

Firstsource Solutions Limited

September 2009 - March 2010

Sr. Trainer - Process & Systems

Firstsource Solutions Limited

September 2009 - March 2010

Sr. Trainer – Product & Process (Telecom)

Firstsource Solutions Limited

September 2009 - March 2010

Role: Sr. Trainer – Product & Process (Telecom)

Employer: FirstSource Solutions, India September 2009 – June 2010
Product: Airtel Mobility Solutions

- Entire Induction & Release to floor
- Client servicing related to circle specific Telecom updates and Trainee certifications
- Attendance reports, Test scores, RAG reports, Transport Drop Requests & Ops handover reports
- Creation of periodic Online questionnaires for entire floor operations & trainees
- Coaching employees via process gaps Identification and conducting refreshers.
- Analyzing Quality Reports & Tracking Monthly Operations BAU Reports.
- Generation of RAG reports
- Management of employee access IDs for all systems.
- Facilitating Exit HR formalities (F&F) for the non certified trainees

Sr. Trainer

Computer Point Pvt Ltd, Mumbai

July 2007 - September 2008

Sr. Trainer

Computer Point Pvt Ltd, Mumbai

July 2007 - September 2008

Computer Point, Mumbai
Role: Sr. Trainer

- Franchisee Program support, coordination & Facilities Management
- Conducting and coordinating cross team user meetings
- Generating Monthly MIS reports

Sr. Consultant - Process & Training


May 2007 - July 2007

XL Dynamics, is a leader in US Mortgage Solutions.

- Process Analysis, Control, Design, Re-engineering, Development,
- Product & Process Documentation & Training,
- Productivity Analysis
- Management Reporting to COO of the Organization

Trainer - Corporate

Goldshield Pvt. Ltd. Co

October 2006 - April 2007

Trainer - Product

Goldshield PLC ( Tech & Software division of Goldshield)

October 2006 - April 2007

Goldshield PLC, London ( Tech & Software division of Goldshield)

- Product Management of Process & Business Critical Applications.
- User Application Testing
- User manuals preparations
- Induction & Employee engagement
- Training multi-located staff via Video conference, net meeting & in class
- Creating Induction manuals, NDA, IT compliance & Security
- Designing end to end Process for Associate Mgmt, Appraisal & Awards & Recognition systems

Products Managed
- BAVA (Behavior And Value Appraisal)
- Helpdesk (Ticket handling system)
- A & R (Awards & Recognition system)
- PMS (Product Management system)
- AMS (Associate Management System)
- GSMail (Goldshield Mail solution)
- WBC (Wellbeing Centre Application)

Team Member

reliance india

June 2003 - October 2006

Team Member Portal Operations

reliance india

June 2003 - October 2006

Team Member - Info Portal Operations

Reliance, India

June 2003 - October 2006

Reliance, India
Project: Internal Communications Portal

Achieved promotion Twice; from Executive to Officer & to Team member, Direct Reporting to President.

Responsibilities under various roles:
- Product & Process Mgmt for all business verticals like Mobiles, Broadband, Petroleum, Insurance & Energy.
- SME (Subject matter Expert) where in I dealt with Product knowledge, Content Design, Content Development, Content updation, Content Management, Language & Grammar control, Bucketisation of Contents in different scripts, Script numbering, Version control, Linking of various scripts, etc.
- Analysis a product document, Introduction of new products, services & offers to the customer-facing units through Portal, Announcement of the changes/updates/outages in the services, Coordination with Process team for inclusion of processes and CRM Interaction Matrix related to network & service, service & profile change, billing, queries and leads handling, in the scripts along with steps to capture the customers queries, requests, feedback & complaints in the CRM application and the mandatory information to be captured, Raise flag whenever there is conflict of information pre launch or when any offer is approaching the expiry date post launch, Portal administration & Content management of 11 intranet portals related various products, Updating the Data related to various customer touch points and Preparation of MIS.
- Handled mails directly addressed to CMD of the group, Legal mails and TRAI related mails.
- Design, develop & manage internal communication.
- Handled a team of around 75 CSRs, managing entire Duplicate Billing process for Telecom business, right from front-office processes like capturing Data, feedback, complaints, issuing ticket numbers up to back-office processes like retrieving tickets batch information from database, Managing tickets resolution units and dispatch of physical bills.

Executive (Product Support)

Stream Trackmail Ltd

November 2002 - June 2003

Providing timely support to Hewlett Packard Pavilion Product business users to resolve technical issues.

Officer (Placements)


March 2002 - November 2002

Jetking is India's number Hardware& Networking resources development center.

- Building Relations with Corporate
- Client Visits & Meetings
- Conducting Personality Development sessions
- Training Batch pass outs on Interview handling Techniques, etiquette & skills.
- Coordinating with various business houses/ Firms to understand their Resource requirements,
- Facilitating interview sessions & campus recruitment.
- Managing & mentoring of batch pass outs till they are well placed in reputed companies

I become a Certified Personality Development Trainer while working here.

Sr. Executive - Product Marketing

SSI Computer Education (Merged with Aptech later)

July 2001 - December 2001

- Marketing, Advertising & Promotions through
o Road shows
o Kiosks
o Events
o Seminars
o Banners
o Newspaper Inlet Adverts & Cable Adverts
o Post enquirer House Calls
- Training & Mentoring Marketing Executives, Counselors
- Generating reports like conversions, foot falls, cross sales, up sales, fee collections, Profit Centre Turnover, etc
- Marketing strategies

Executive - Customer Relations

Navneet Publications (India) Ltd.

December 2000 - May 2001

Role: Executive - Customer Relations for Navneet Edutainment Ltd, a subsidiary of Navneet Publications.

Product: www.connectschool.com (an E-Learning initiative)

- Client Relations
- Client Online Data Management
- Billing & reports.
- Customer support and Satisfaction of Online and offline customers of http://www.navneet.com and http://www.connectschool.com,
-Community Building

Officer (Product support)

JISL (BPO division of JISL, Now Lester Inc)

April 2000 - November 2000

- Team mentor for WebHelp.com, Berrytrim.com,
- Team Trainer for Chat Process Application and tools like Copernic, Katiesoft, etc
- Resources Performance Management

Admin Officer (ITES Product)

MIAECT Computers Pvt Ltd

July 1998 - May 2000

Achieved promotion Twice.

From Computer Trainer to Educational-Coordinator and then to Officer.


• Managing operations for school computer education projects in Mah, Del, Cal & TN (300 Govt.& Pvt schools) like Creating training facilities in all schools under contract, Purchase of Systems, Peripherals, software, site planning, Bank Operations, budget planning, Recruitment, Staff Mgmt, etc

• Design syllabus and author the course materials for school computer education.

• Started as Computer Trainer cum Administrator at WEES` High school, Wagle Estate, Thane. Other than taking classes for students from fifth standard to tenth standard, preparation of Computerized Mark-sheets, Attendance, Reports formed part of my profile. I was working here under contract with M/s MIAECT Computers Pvt. Ltd., Vikhroli.

• Promoted as Educational- Coordinator at the Head Office. Main job involved monitoring the activities of around 350 teachers spread across 70 schools in Maharashtra. I had also designed the syllabus and authored the course for Maharashtra school project for computer education in accordance with Bharatya Vidya Bhavan.

• Further promoted as Asst. Administration Officer to the Corporate Office, Dadar. Was heading entire operations in Maharashtra, Delhi, and Calcutta. Bagged Tamil Nadu School Project of computer Education from ELCOT, Tamil Nadu (around 300 Govt.& Pvt. School Institutions). Creating a setup for imparting computer education in all schools under contract, Floating tenders, Gathering quotations from reputed companies, Awarding contracts, Purchase of Systems, Peripherals, Software, etc directly from the respective reputed companies, Site planning & Implementation, Recruitment of Staffs and their management, Dealing with day to day Bank Operations, budget planning, etc formed part of my profile.

Qualifications & Certifications


Institute of Tech. & Mgmt. India & Southern New Hampshire University

institute for technology and management

4 C Certified Soft Skills & Personality Development Trainer

Certified Soft Skills & PDTrainer from Grey Cells India in Asso. with Jetking Infotrain


Schooling & Graduation studies from SIWS School & College, Mumbai


B. Sc.(Physics) from University of Mumbai

University of Mumbai

SIWS - South Indian Welfare Society's High School

University of Mumbai

SIWS - South Indian Welfare Society's High School

SIWS High School

SIWS Mumbai

institute for technology and management

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