I am good at Basic and Everday computing Skills like MS Word, Ms Excel, PowerPoint. I am a very very Good Researcher on the Internet. I mean good on finding facts online and doing other Market research.
CSO in UK Wireless Process
May 2007 - December 2010
• Worked with UnitedHealth Group Information Services, Gurgaon from May 2007 to December 2010.
• Worked with IBM DAKSH (SPRINT Telecom Process) from December 2005 to December 2006.
• Worked with R-Net Global Services as CSO in UK Wireless Process.
• Worked with Khullu & Achumi Associates as Office Supervisor for two years.
1). Working with UHG, at the initial stage I was processing first level Claims. Later, I was selected for a high end work type and was adjudicating Transplant claims with high dollars. Now, I have been trained on Complex Adjustments process for high dollar work type which requires great arithmetical skills and a detailed analytical knowledge for analyzing the correct benefits of the claims. I have Transitioned three sub-Work Type for my Project through WebEx and have later trained the same to the other Team members. I am currently doing Quality Audits for the new Trainee and taking update sessions for my Team members on daily basis along with Analyzing Claim Benefits.
Additionally, to support my Manager, I go Live on Process calls for daily updates and drafts MOMs. Have been managing and distributing daily Inventories and make daily reports and maintain Target tracker of our Team.
2) Working as CCS with IBM, I was providing solution to High end Corporate Customers through Web (Drafting Email replies) and Voice support to the SPRINT Mobile customers for their general and technical queries. I had also worked for the back end process where I had to provide first level technical support and do simple coding. Later, depending upon the requirement I was roving and doing floor support for the new trainee and shared my best practices for the process.
3). Working as CSO with R-Net I had to make outbound calls to UK for Wireless process and later I was generating Leads for UK Mortgage process.
4). Working with Khullu & Achumi Associates, I had to look after the sales and other business activity of the...
Qualifications & Certifications
Diphu Govt College (Assam University)