B.S(IT) And MBA
From July 2008
➢ Auditing calls and give written and verbal Feedback.
➢ Escalation of pending cases to the concerned department with regular follow- up and intimate the customer with the resolution provided.
➢ Handled first level troubleshooting of customer complaints.
➢ Discussion on day to day customer queries.
➢ Providing timely updates to the customers regarding the new process.
➢ Maintaining database in Excel of all the escalated cases. Preparing Report and analyzing the performance of agents on daily basis.
➢ Maintenance of Reports/MIS.
➢ I worked with SPARSH BPO SERVICES LIMTID in Udyog vihar, Phase-3 Gurgaon
➢ 5 month experience in ICICI Bank DSA in (Money Marketing) Home Loans an Office Coordinator in Backend Processing
➢ Doing M.B.A dual specialization in "Marketing" and "Human Resource Development" from I.M.T Ghazibad
➢ B.Sc(IT) from P.T.U. Jalandher in 2004
➢ Matriculation (10th) from C.B.S.E. Delhi in 1999
➢ Intermediate(12th) from C.B.S.E. Delhi in 2001
Qualifications & Certifications
Voice-Over and R-J
School Of Mass Communication