Ahmed - Account Manager - Bangalore, Karnataka, India

Manjori Ahmed

Bangalore, Karnataka, India


Account Manager

  • Part time


Very successful and strong Account and Delivery professional for IT software services

Work History

Executive - Operations and Delivery

IBM India Pvt Ltd

March 2011 - March 2011

Very strong operation leader, implemented very efficient operating models to support delivery and driven maximum revenue / profit for all of delivery organizations. This was an special assignment aside the delivery of services for Insurance vertical. Implemented various measures to predict the business curves and also to meet the prediction.

Insurance Practice Lead

IBM India Pvt Ltd

January 2007 - January 2011

I lead a delivery team of 2000+ members as Insurance Practice Area Lead. Managed client relationship, new business development, predicting and meeting the performance of the business unit and stakeholder management. I have grown a small practice area of 800 people to 2000 people strong in 3 years. My client relationship was excellent and grown the business to triple of its size in USD size. Within my portfolio we have relationships of more than 10 years and successfully marching ahead. I assist the Account and Portfolio manager with effective guidelines to delivery with efficiency and develop offshore delivery model new strategies. Implemented factory delivery model where the delivery happens with extreme efficiency and without interruption.

Solution Lead - Insurance

IBM India Pvt Ltd

September 2006 - July 2007

I was part of the IBM India go-to market team (pre-sales / sales) for the above period and participated in providing IBM solution for global clients.

Client relationship Exec - KPMG

IBM India Pvt Ltd

August 2004 - September 2006

During these 2 years I was in UK as a Client Relationship Executive for KPMG thru IBM. IBM had the responsibility to delivery AMS and Development project for KPMG. I was involved with this client from pre-solutioning phase. I participated in deal construction workshop thru contract signature to win this business and then deliver the same.

My role was to oversee IBM’s delivery excellence for the business and also to maintain relationship and generate new business providing IBM’s value proposition and also help client to achieve most cost effective solution for the tasks outsourced. The business increased from 22 member team to a large team of 70+ within KPMG.

I was also the single point of contact for Insurance Leadership Team in UK to help them understand the IBM India’s remote delivery capability.

BU Head - Insurance

ibm india

From May 2000

Account Manager

IBM India Pvt Ltd

May 2000 - August 2004

As an Account Manager, I was responsible for overall delivery of the Application Management Services for the accounts mentioned below: Job responsibility included tracking the project budget; participate in new business development, crisis management and escalation management and overall smooth delivery from remote delivery centre at Bangalore.

The Job role also included escalation management ensuring that all escalations were tracked to closure and ensure customer satisfaction.

I participated in various management meeting and management review of the projects; also a key member of the IBM management team to review and approve proposals for new business development.


ITS India, Bangalore

January 1999 - January 2000

As business development and account/project manager I participated in proposal development for the new business since 1999. The projects were from the domain of information management organization (Lexis-Nexis) and Auction (AT Kearney). In the role of an Account manager I have managed execution of several concurrent projects with multiple project managers reporting to me. I also participated in proposal preparation, project estimation, conducting project reviews, managing client expectation and risks management. The following are some of the accounts managed during this period:

My major clients during the above mentioned period were…
• AT Kearney
• Lexis Nexis

Project Manager

Genisys Software

January 1995 - January 1998

I was responsible for Project management of various project with distinguished clients like
Umbro International, Xyratex, Scottish provident, CSC-FORD, Allied Dunbar at UK

IBM India

Qualifications & Certifications


REC Rourkela


National Institute of Technology Rourkela

National Institute of Technology, Rourkela

High School Certificate

Vivekananda Vidyamandir, Rourkela

Vivekananda Vidya Mandir, Rourkela

Vivekananda Vidya Mandir

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