Irugal Bandara - Customer Care - Rukmale, Rukmale East B, WP, Sri Lanka

Maniesha Irugal Bandara

Rukmale, Rukmale East B, WP, Sri Lanka


Customer Care

Work History

Customer Relations Assistant

MAS Institute of Management & Technology

October 2012 - June 2013

Job responsibilities:-
• Attending incoming and outgoing calls and maintaining records of them.
• Attending business promotion activities on behalf of the marketing team.
• Coordinating training programs from starting to the end.
• Greeting and assisting Customers, visitors and guests.
• Handling reservations, coordination of programs & etc.
• Handling payment arrangements and other administrative areas.
• Maintaining records referred to various departments.
• Update or maintains rosters.
• Working with ISO standards implementation and maintenance team.

Front Office Executive

Mafoi Management Consultants Lanka Pvt Ltd

March 2012 - October 2012

Job Responsibilities:-
• Attending incoming and outgoing calls and maintaining records of them.
• Greeting and assisting visitors and guests.
• Maintaining an attendance register and keeping track on outdoor duties of staff/executives.
• To make data entry and preparing other notices and required letters and mails.
• Maintaining courier register.
• Doing arrangements and reservations.
• Handling joining formalities of new joiners.

HR Trainee

M.D.Gunasena&Co.Ltd, Sri Lanka.from

December 2011 - February 2012

Job Responsibilities:-
• Helping out with handling attendance and managing payroll.
• File Management.
• Helping out to conduct new staff inductions and interviews.
• Referring issues with senior HR staff.
• The letter is drafting and maintaining personal files.
• Noting down inquiries/ problems/requirements and solving issues arises with regard to all island branches.

Qualifications & Certifications


University of Colombo

IDM affiliated university Wellawatta

Human Resource management

Institute of Personal Management

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