Khanna - HR - New Delhi, Delhi, India

Mani Khanna

New Delhi, Delhi, India

Services

HR

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Corporate HR

Jamna Auto Industries Ltd.

July 2011 - July 2011

Trainer

U.K based MNC

September 2009 - June 2011

Roles & Responsibilities:

Conducting Class room Training for the processes (mentioned above).
Enhancing and grooming Trainees by training them on Soft skills and telephone etiquette.
Facilitation of course content by Presentations and Team Activities.
Monitoring Trainees' learning.
Making records of Trainee's progress by formulating Tracker of on-the Job Training Effectiveness.
Meeting with Trainees to solve their problems by taking One-o-One or Team Huddles.
Checking Trainees papers and evaluating them.

Initiatives Undertaken:

Content and Module Development of all the major sales processes by continuous review.
Organized fun activities for agents to engage them in activities to reduce the monotony.
Trainees counseling and guidance.
Engaging self in activities related to Employee Relations to boost the morale, to deliver the best in them.
Updating the status of the requirement on a daily basis. .
Liaison with the client & updates of the processes and calibration within the organization.
Successful Delivery and Project Management for "Training Effectiveness for HSBC" (9 process of HSBC) by mapping the grey areas of process and implementing the training to enhance the productivity.

Trainer

Serco

September 2009 - June 2011

Market Research of HORECA segment in North and Central Delhi.

To approach the clients and to assess the Market Share of the Company Vis-a Vis other players.
To formulate Marketing Strategy to enhance the image and sales of the company.
Educating the respective clients in the open market about new launches and their apprehensions.
Analysis of the data to reach concrete results.



MBA PROJECT WORK DONE

TITLE: Analysis of various Promotional Techniques and their impact on customer preferences in Indian Oral
Hygiene Market


* Designing the questionnaire and getting it filled from clustered respondents.
* Understanding the competitive brands in the Indian market.
* Analyzing the dynamics influencing the purchase behavior of the consumer.

Qualifications & Certifications

MBA

Guru Gobind Singh Indraprastha University

Delhi University

B.Com

Janaki Devi Memorial College, Delhi University

M.B.A

BCIPS * Guru Gobind Singh Indraprastha University

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Mani Khanna provides the following services:


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