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Francis - Office Administrator - Bury Saint Edmunds, UK

Mandy Francis

Bury Saint Edmunds, UK

Summary

I am an organised person and work well as part of a team or on my own. I have excellent IT skills, experienced at Audio Typing, Excel and PowerPoint. I am fully trained in all aspects of admin, secretarial, P/A and reception duties, including training with regard to customer confidentiality. I am experienced at using and setting up a data base to do mail merge for mail shots. I have also arranged venues for meetings, invited attendees, taken minutes and forwarded reports. I possess a good sense of humour, enjoying new challenges. I feel that I am a competent member of any staff being both conscientious and reliable.

Services

Office Administrator

Summary:

Experienced administrator, secretary, P/A with several years employment in all of these fields. I am experienced in all office procedures including audio typing and have recently supervised 3 members of admin staff. I work well alone or in a team.

Work History

Operations Support Supervisor

RSA Typing Grade

January 2012 - May 2014

• Manage Ops Support Team
• Preparation of daily despatch lists and documents
• Contacting customers to rearrange deliveries.
• Ensure all goods required for Mildenhall production and deliveries are available prior to production or delivery (if resale item)
• Manage raw material purchasing and stock in accordance with company procedures
• Produce monthly stock count information and prepare monthly stock take figures
• Liaise with Accounts re any supplier invoice queries and resolve promptly
• Daily and monthly meeting agendas, taking minutes and distribution
• Ensure that all work is batched to production accurately, in a timely manner and that the correct documentation is provided to the factory via Operations support administration in accordance with company procedures
• Resolve any works details queries and liaise with IT to ensure system set up is correct
• Update daily, weekly and monthly production Intranet and spreadsheet reports accurately and on time
• Provide production supervisor with customer complaint details and details of remedial actions required
• Personnel administration support for Mildenhall
• Uniform supply management
• Kelio fire alarm call off list
• Attend H & S meetings and understand H&S procedures
• Petty cash management
• Bank any cheques and cash received and provide Accounts with daily details
Reason for leaving: Difficulties with company not being able to comply with client needs meant working day very difficult and demoralizing.

Internal Sales Administrator

Gerda Security Products

October 2010 - October 2011

• Processing orders on SAGE and current spreadsheets for all supply only orders, creating picking lists for stores, producing consignment notes and despatching orders via post and courier
• Amending Goldmine with updated sales details
• Maintaining records for key registration
• Responsible for the PIB location and key registration database
• Collating and distributing all Emergency Response Pack Guidance Manuals
• Preparing literature for presentations/exhibitions
• Calling companies promoting customer service
• Liaising with National Sales Managers and Marketing to ensure correct procedures were met
Reason for leaving: Placed on a redundancy shortlist. At which time decided to leave to find other employment

Temporary Positions through Compass Point, Part time Secretary for Robinson Young, Admin

Receptionist Whiting & Partners Accountants

May 2010 - September 2010

May 2010 - September 2010 Temporary Positions through Compass Point, Part time Secretary for Robinson Young, Admin/Receptionist Whiting & Partners Accountants.

Owner/administrator/reception

Krystals, Beauty Salon

January 2008 - March 2010

• General secretarial and reception duties
• Set up of business from business plan to finding premises
• Typing of letters and emails to clients and suppliers
• Management of stationery supplies, stock ordering
• Diary management
• Liaising with clients via telephone and email
• Data base set up and management
• Organising advertising
• Basic accountancy and wages
Reason for leaving: I closed the salon March 13th 2010 for financial reasons. It was not making enough money to cover overheads and rising costs. My daughter is carrying on the business at her home address.

P/A

AMAS Ltd

February 2006 - December 2007

• General secretarial and office duties
• Typing of letters and emails from audio typing
• Management of stationery supplies
• Travel arrangements
• Diary Management
• Liaising with clients via telephone and email
• Arranging Directors appointments
• Meeting arrangements, agenda, minute taking and forwarding of reports
• Liaising with solicitors and mortgage companies to ensure efficient conclusion to mortgage deals
• Assisting with setting up of new pensions and life insurance policies
Reason for leaving: To set up own business

Administrator/Sales Negotiator

William H Brown

February 2004 - December 2005

• Preparation of property particulars from audio typing
• Liaising with clients regarding viewings and sales
• General secretarial and office duties
• Cover for reception
• Management of website
• Organising of weekly advertising in local newspapers
Reason for leaving: Father died suddenly from cancer and suffered with depressions. Head office was unwilling to allow me to reduce hours to part time. At the time, needed time to recover

Geddes Representation

September 2001 - December 2003

Position: PA
• General secretarial and office duties
• Typing of letters and emails from audio typing
• Management of stationery supplies
• Travel arrangement
• Diary management
• Liaising with clients via telephone and email
• Cold calling new clients and arranging Directors appointments
• Monthly management via Excel of Directors monthly expenses
• Presentation reports from PowerPoint for meetings
• Meeting arrangements, agenda, minute taking and forwarding of reports
Reason for leaving: Employer moved to USA

Administrator/ Sales Negotiator

Shires Estate Agents

August 1999 - September 2001

• Preparation of property particulars from audio typing
• Liaising with clients regarding viewings and sales
• General secretarial and office duties
• Cover for reception
• Management of website
• Organising of weekly advertising in local newspapers
Reason for leaving: Progression

Diary management

Priory Maintenance

November 1996 - August 1999

• Forging and strengthening new and existing business relationships with clients
• Letters to clients and suppliers
• Basic accountancy and wages
Reason for leaving: Company dissolved

Receptionist

Market Cross Surgery

February 1991 - October 1996

• Make appointments over telephone and face to face at reception desk
• Filling of notes, letters, etc.
• Liaising with Doctors, Nurses and hospitals
• Maintaining prescription desk and preparing of prescriptions
• Organising patient transport
Reason for leaving: Progression

Assistant Swimming Teacher

Voluntary Work

for the last 3 years. My duties for the club included: minute taking, arranging meetings, galas, transport for competitions, letters to committee member and parents. I also set up the new club kit and designed the logo during my position. I left the club when my oldest daughter reached the age of 16 and decided she did not want to swim any longer due to education commitments.

Waitress

Reason for leaving: Upper left arm injury and return to office work

Secretary

Winchmore Limited

Reason for leaving: To have first child

Junior Secretary

Delmore Limited

Reason for leaving: Made redundant

Projects

Business owner/manager

I set up my own Beauty Salon in Bury St Edmunds from scratch with my daughter as beautician. For this I had to start with a business plan and also had to find premises, set up equipment, supplies, advertising and staff.

Qualifications & Certifications

English Literature B

Cambridge College of Further Education

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