Dlamini - Claims Administrator - Durban, South Africa

Mandla Dlamini

Durban, South Africa


Claims Administrator


I've been working at claims department at road accident fund, from the period i have worked i manage to proof to be the best claims administrators at different levels. now i'm looking for the new challenge where i will learn more and prove to be valuable to the organisation.

Work History

Instructing Claims Assistant

Road Accident Fund

From February 2010

POSITON HELD: Claims Handler
PERIOD: 01/02/2010 to current

DUTIES: Merit investigation
Quantifying claim
Instructing Claims Assistant to arrange interrogation with claimant
Conducting Interrogation with client or/with client's legal representative
Instructing Experts to do reports for quantifying claim
Authorising payments to experts used on claim
Liaising with Forensic Department overseeing on all recommendations
Following up on payment after claim is finalised

REASON FOR LEAVING: Still currently employed in that position

2.PREVIOUS POSITION HELD: Forensic Investigator

PERIOD: 01/01/2007 till 01,01/2010
DUTIES: Conducting investigation on all claims submitted
Liaising with the SAPS and getting witness statements
Attending Inspection in Loco of the scene of the accident
Arranging Interrogation on Hit and Run claims
Compiling extensive report and making recommendations
Discussing recommendations with claims handler and the manager
Conducting NATIS check on guilty driver
Doing application for Right of Recourse according to the Act

REASON FOR LEAVING: Promotion to Claims Handler
3.PREVIOUS POSITION: Admin Assistant

claims determination officer

Claims Department

October 1998 - December 2006

DUTIES: General assistance to Claims Department
Doing filing
Administering employee's leave applications
Processing payments to finalised claims
Office administration
Attending on complaints and mal administration issues
Liaising with stake holders
Compiling and submitting stats to the manager



October 1997 - September 1998

DUTIES: Office administration /human resources
Sorting application forms for HR department
General HR duties
Updating employees leave applications

My attributes includes being a team player, having creative and analytical skills. Being able to work independently without supervision. Able to take initiative and honest and reliable.


project basize[help them]

i undertook to visit all the remote areas with the aim of settling their claims and attend to queries. the project took me 4 day where i started at empangeni went to hluhluwe, vryheid , newcastle and ladysmisth. during the project i settled over 5 million and over 70 claims and attended to over 300 claims related queries.

Qualifications & Certifications

indonsa comprehansive high school

Criminal Justice and Forensic

University of Johannesburg


human resources management

University of Zululand

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