Singh - San Administrator - Amritsar, PB, India

Mandeep Singh

Amritsar, PB, India

Services

San Administrator

Summary:

 An incisive, result driven professional with over 4.6 years of experience in Operations Management and IT infrastructure Management while working from home.
 Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service related critical issues.
 Skilful at training & motivating workforce to enhance efficiencies & assisting them to deliver quality services to clients.
 Excellent communications skills with problem solving and analytical abilities.
 Handling escalations and surveys from clients.

Work History

SAN Administrator

IBM India Pvt. Ltd.

January 2011 - July 2012

 Providing support for HDS,IBM products like AMS, USP, VSP IBM SVC, DS series,
LSI SVM, XIV.
 Collecting and analyzing Storage unit logs, dumps and Get configs.
 Data Migration and Data Shredding.
 Experienced in managing different NAS, SAN units,
 Installation of Storage infrastructure management software.
 Providing Architect services like recommendation of Storage devices needed and Storage device expansion.
 Experience in Virtualization ( well conversed with concepts of thick and thin provisioning)
 Experienced in Zonening creation and mapping
 Experienced in LUN Management - Creating, formatting and mapping to target.
 SAN Management Tools – Storage Navigator Modular2, LSI SVM, Device Manager.
 Monitoring Hi-track generated SIMs for all HDS Products and liaising with field agents for replacing hardware components.
 Participated extensively in knowledge transfer in the transitioning phase of the process.
 Assisted the design team with developing SOPs and SOWs.
 Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

Senior Operations Professional

IBM

From January 2011

SAN Analyst

Patni Computer Systems Ltd

August 2009 - July 2010

 Providing support to Enterprise Customers on the Hitachi (HDS) SAN devices
 Providing support for HDS and EMC products like AMS 2100,2300,2500.
 Collecting and analyzing simple trace, dumps and Getconfigs.
 Data Migration and Data Shredding.
 Experienced in managing Hitachi Storage systems namely AMS and HSMS
 Installation of Hitachi Data System's Hi-track Software.
 Experienced in HDS SAN Zone creation and mapping
 Experienced in Native Hitachi Storage Admin Software namely: Hitachi Storage Navigator Modular2, HDS Shadow Image, HDS Snapshot (Replication), LUN Manager, Hitachi Dynamic Link Manager (HDLM).
 LUN Management - Creating, formatting and mapping to target.
 Extensive knowledge on Hitachi ISCSI and Fiber Channel array
 SAN Management Tools – Storage Navigator Modular2
 Monitoring Client Storage infrastructure through HI Track monitor
 Participated extensively in knowledge transfer in the transitioning phase of the process.
 Assisted the design team with developing SOPs and SOWs.
 Storage configuration, monitoring and analyzing event, alert logs and taking appropriate actions, trouble shooting skills in storage environment and problem solving.

SAN Administrator

Hitachi Data Systems

August 2009 - July 2010

IT Infrastructure Management (Hardware and software)

Global Computers

February 2008 - July 2009

 I.T. infrastructure management.
 Installation of new and old hardware.
 Installing servers (win 2003 advanced server)
 Troubleshooting of hardware and software.
 Designing networks for study institutions, cyber cafes.
 Designing and managing hotspots.
 Managing customer satisfaction issues.

IT Infrastructure Management (Hardware and software)

N.V. Computers

September 2007 - February 2008

 Job responsibility included troubleshooting of Networks and Data Backup.
 I.T. infrastructure management.
 Installation of new and old hardware.
 Installing servers (win 2003 advanced server)
 Troubleshooting of hardware and software.

Qualifications & Certifications

MCA

ACET/P.T.U

B.C.A (Bachelor of Computer Application)

Khalsa College/G.N.D.U

Amritsar College of Engineering and Technology

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