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Innovative, competent and successful editor with experience in managing and overseeing the layout and content of both articles and dealing with any related legal matters. Flexible and adaptable to challenges when they arise while remaining aware of professional roles and boundaries. Able to manage and develop staff whilst balancing any changing and potentially conflicting demands on resources.
- Full time
- Part time
- One time
October 2011 - March 2013
• Responsible for end-to-end service and support activities for customers across South Asia, executing diverse customer site projects.
• Experienced Knowledge Management professional focused on optimizing online customer experience through self-service and enabling support teams to resolve queries accurately and quickly
• Responsible for wider Content Management strategy and requirements
• Implemented online content strategy which drives our self-service strategy allowing clients to find answers to their own questions online resulting in improved customer satisfaction and reduced customer service queries
• Responsible for embedding relevant content into portals and products to ensure targeted and contextual content is available to clients
• Responsible for all documentation of processes and guidelines along with the creation and maintenance of team-specific Wiki
• Conducting WebEx and classroom sessions for internal clients and authors on the authoring tool.
• Collaborating with the testing team to draft test scripts and manage testing with business stakeholders as required. Perform testing during deployment activities.
Editor - Quality Control
Digicaptions India Pvt Ltd
March 2010 - August 2011
• Responsible for performing quality assurance testing on video, audio and subtitle tracks, menu and disc navigation, and player compatibility for Standard and High Definition movie titles
• Responsible for performing quality checks to the client-supplied materials that included audio, video, subtitles, and graphics for High Definition Disc production
• Reviewed subtitle files in all languages to ensure proper technical requirements
• Conformed translated subtitles and English subtitles and closed caption files to new formats
• Evaluated QC Reports, resolving/waiving the issues depending on the reason (Ex: Client provided reason, Erroneous data provided etc.)
• Responsible for validating and identifying internal errors made by the department and providing feedback
• Mentored and trained new editors with their queries when working on data files
• Managed testing of new in-house tools and provided feedbacks to improve efficiency for the department
Manthan Software Services Pvt Ltd
October 2008 - January 2010
• Managed multiple projects on Automotive industry including data analysis, field coordination and report development
• Responsible for market analysis for in-market products and new launches
• Lead projects including establishing time lines, deliverable, and drafting communications and presentations. Reviewed the work submitted by peers to ensure quality and accuracy.
• Provided insights to the coding team on brand values and company performance/issues
• Incorporated relevant social media insights and information into the company's products and services
• Assisted effectively in conducting qualitative and statistical analysis of local, regional and global events
• Edited and documented regional reports
Qualifications & Certifications
Bachelor of Science (Biotechnology)
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