Manuel K. Ramadan
P.O. Box 140124 352-281-7667
Gainesville, FL 32614 firstname.lastname@example.org
A team-oriented professional with eight years of supervisory experience in the United States Postal Service. Strong background in customer service and solving problems in a challenging environment. Able to provide Arab-English translation and interpretation services in various situations. Expertise in managing employees, mediating conflict, and seeking solutions collaboratively.
Areas of Expertise
U.S. Postal Service, Gainesville, FL 2004-Present
Supervise over 75 employees per shift. Oversee scheduling and time-keeping for employee hours. Recruit, interview, hire and train new employees. Work directly with customers to resolve service issues. Collaborate with other supervisors to create action plans for meeting goals. Provide on-going safety training to employees and inspect work areas prior to shift. Mediate conflicts and employee relations issue before escalation becomes necessary.
Alachua County Courthouse, Gainesville, FL 2001-2004
Provided customer service in person and on the phone. Collected fees and restitution payments. Sent Notices to Appear via mail. Assisted in court proceedings to record information and validate the completeness of paperwork.
U.S. Postal Service, Gainesville, FL, Distribution Clerk (2000-2001)
Fall EZ Mats, Gainesville, FL, Accounts Receivable Manager (2000)
Distinct Medical Supplies, Elkton, MD, Office Manager (1999-2000)
Education & Training
Golden West Community College, Associate’s Degree in Computer Science (2002)
Santa Fe Community College, Office Management Certification (2008)
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