Khanouri - Airport Ground Crew - Abu Dhabi, United Arab Emirates

Manal Khanouri

Abu Dhabi, United Arab Emirates


Airport Ground Crew

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I worked as secretary in insurance company in morocco for 1 year and worked for same position in too many companies in morocco then i changed my career to hospitality to work in reception of two hotels in UNITED ARAB EMIRATES . I speak Arabic as french and English fluently .

Work History


From February 2013

Emirates palace hotel in Abu dhabi

- Front office assistant (opera system )

-Police reporter CID (data entry of the Guest's passport information into the cid site)


Suite Novotel and Ibis

November 2011 - January 2013

mall of the emirates

- Front office assistant (opera system )

-Police reporter CID (data entry of the Guest's passport information into the cid site) ..

Call Center Operator/Front office customer care executive

Isosell Rabat

January 2011 - April 2011

* Attending executive customer calls and walk in customers and them towards companies' offers and schemes.
* Attending meetings with the junior staff on regular basis and guiding and motivating them.
* Ensure that the sales targets are achieved
* Daily reporting to head of department.
* Ensure the monthly working plan is put in place on every last month ending and ensure that the things are followed.


Beni Mellal City

Up to December 2010

* Maintained excellent customer relations and developed customer rapport.
* Developed ability to work in a fast paced environment.
* Diplomatically resolved customer's complaints on as-needed basis.
* Ability to follow instructions well and make decisions with no supervision.
* Maintained all record keeping procedures without error.
* Motivated and supervised employees on daily basis.
* Effectively developed telephone communication skills and consistently met quotas.
* Delegated responsibilities to employees to meet company's expectations


Octavia Company Technology

* Report directly to Chief Executive Officer as well as Chief Financial Officer.
* Gather information related to key issues by collaborating with various levels of management.
* Manage the process of interviewing between new hire candidates and management. Help candidates coming from out of town with hotel, travel and car service arrangements.
* Handled proper direction of business relations and distribution of company literature by communicating with external contacts.
* Manage particulars of off-site functions including participants, securing of location, availability, travel arrangements, menu choices and material preparation such as charts, correspondence, and slide preparations.
* Help with product availability, customer-service and quality control related issues.


Hotel Venissia

Prepare daily Morning reports such as the Front Office Report/ Hotel Comparison /DRR/Minutes and etc
* To perform general secretarial and administration duties.
* Manage and report to General Manager on urgent matters and issues raised during meetings.
* Coordinate various meeting and preparations including compiling meeting files and writing minutes such as Owners Meeting Minutes / Operations Meeting Minutes / Strategy Meeting Minutes and DH Meeting Minutes.
* Draft correspondence on behalf of General Manager.
* Attend to guests or visitors to General Manager's office.
* Receiving incoming mails or faxes and provide appropriate attention.
* Provide administrative support to Manager in the Managing Director's Office.


Enssurance Company Atlassi

ADNEC Morocco

* Job specific tasks, including daily routine correspondence, paperwork, management of accounts
* Record keeping, office management, and responsibility for information systems
* Dealings with other staff or visitors, on phone or in person

Qualifications & Certifications

Morocco in Meknes city

moulay ismail faculty in morocco-Meknes city

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