Rebba - Customer Service - Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Mallikarjun Rao Rebba

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Services

Customer Service

Summary:

I have experience in Customer Service for 4 years.
Two years worked as executive and Floor Support.
Two years worked as Floor Support and Team Leader

Work History

Customer Service

H2M Outsource Business Solutions SDN BHD

From April 2013

Team Lead

Vodafone south Limited

August 2011 - January 2013

Worked in Magus Customer Dialog Private Limited. India from Aug 2009 to July 2011.

Floor Supervisor/Team Lead

Vodafone south Limited

August 2011 - January 2013

Responsibilities as a Floor Supervisor/Team Lead:
• Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
• Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management.
• Handling Escalation Calls transferred by Executives.
• Contacting directly to the Vodafone Clients for any customer Queries.
• Providing Refresher trainings to the executives when it is needed.

Achievements:
• Received Performance Excellence Award for the month of Apirl 2012.
• Received appreciation mails from the Vodafone Client for Retaining and providing good service to the customers.

Experience - 3

➢ April 2013 - Till Date working in H2M Outsource Business Solutions SDN BHD, Kuala Lumpur, Malaysia.

Declaration:
I hereby declare that the above information and particulars are true to the best of my knowledge. I request you to be kind enough to give an opportunity to serve in your esteemed organization for which act of kindness I shall be very thankful to you.

Customer Care Executive / Floor Supervisor

Magus Customer Dialog Private Limited

August 2009 - July 2011

Nature of Duties:
• Worked as a CCE (Customer Care Executive) for 18 months.
• Worked as a Floor Supervisor under 25 Executives for 6 months.
Responsibilities as a CCE:
• Making calls to customers providing the useful information about his Vodafone postpaid Connection.
• Retaining Customers to continue in Vodafone network.
• Providing resolutions on calls.

Responsibilities as a Floor Supervisor:
• Handling Escalation Calls transferred by Executives.
• Contacting directly to the Vodafone Clients for any customer Queries.
• Providing Refresher trainings to the executives when it is needed.

Achievements:
• Received 2 Race Certificates for performing Good Quality & High Productivity.

Experience - 2

Qualifications & Certifications

Electronics and Communications

JNTU

Brilliant Grammar High School,Hyderabad,India

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Mallikarjun Rao Rebba provides the following services:


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