Madras, Tamil Nadu, India
Manger - Operations, Train the Product & Process, Good Communication and Presentation Skills.
Manage core team. Functional manager. Multiple language skills. Train the product & process to business associates. Data management. Customer service / support.
Deputy Program Manager
SRM Engine Room
October 2008 - January 2012
DURATION: October 2008 - January 2012
RESPONSIBILITIES: in charge of 2 projects under PapyrusClubs for training & operations, as under:
i. Online newsletters: helping 40 schools and colleges to create their design and publish their online newsletter.
ii. In charge of Campus Bulletin (print version of online newsletter) including verification / proof reading of online newsletter article contents and co-ordination with multi-media team and print house to finally distribute the same in several schools / colleges.
iii. SRM Engine Room - in charge of the core team to distribute the PapyrusClubs campus bulletin - December 2008 to 800 schools in Chennai. Co-ordination with school principals ensure that students attend the SRM University Engine Room Workshop on 24th January - 25thJanuary 2009.
➢ SchoolDirect Program
SchoolDirect is a specialized solution which can be used by parents from their mobile phones or personal computers to connect with their child's/ward's school, to receive/access important information online or engage in day-to-day tasks. In charge of:
i. Recruitment of SchoolDirect data entry operators and training them on the SchoolDirect product & services at pan India level.
ii. Co-ordination with the development team to create schools web URL and uploading the school data.
iii. Extending support to all zones branch offices & data entry operators to complete the daily tasks for smooth operation.
iv. Handling support web mails on a daily basis.
v. Sharing the SchoolDirect schools / parents feedback views to the concerned zonal in- charge to do the needful.
◆ CONSIM INFO PVT LTD (previously BHARATMATRIMONY.COM), CHENNAI.
Deputy Manager - Training & Operations
June 2005 - October 2008
◆ CAMPUS ABROAD OVERSEAS EDUCATION AND MIGRATION, CHENNAI
GMAT and GRE
April 2004 - June 2005
DURATION: April '2004 - June '2005
RESPONSIBILITIES: Placing Agent's Contract with Universities & Colleges as per their terms & conditions. Spot admission process.
i. Counsel the walk-in students with proper guidance in selection of courses and the preparation for TOEFL / IELTS / GMAT and GRE as per the course requirement.
ii. Invite the International Admission Officers or International Marketing Managers from the Universities to conduct presentations for spot admission and recommending them to issue conditional offer letters to the prospective students.
iii. Follow-ups / e-mail correspondence with the International Office for the prospective student's admission process.
iv. After the admission process, advising and assisting students with proper documentation for successful visa clearance.
◆ USHA MARTIN TELEKOM LIMITED (Radio Paging Service), VISHAKAPATNAM
Area Sales and Customer Care Executive
July 1995 - July 1996
RESPONSIBILITIES: Concept selling and taken care of customer service. Sold over 200 pagers in Vishakhapatnam. Built a good relationship with customers.
◆ ALEKHYA GRAPHICS PVT LTD, VISHAKAPATNAM
Only Official Publications
July 1994 - July 1995
Telephone Directory with Yellow Pages.
i. Concept Selling. Book Space for White & Yellow Pages.
ii. As per the space bookings, collecting write-up matters & logo to prepare artwork including page settings and collecting payments.
◆ TIME LIFE BOOKS, BANGALORE
SISTA'S PVT LTD
April 1992 - May 1993
Media Assistant. In charge of Checking & Scheduling section under Media Department.
October 1980 - May 1986
RESPONSIBILITIES: In charge of Checking & Scheduling section under Media Department.
Place: Chennai MALLIKA KRITHIVASAN
Qualifications & Certifications