Maka - Warehouse Supervisor - Adelaide, SA, Australia

Malia Maka

Adelaide, SA, Australia


Warehouse Supervisor


Supervising Various Departments
Liase with Production and Assembly line to ensure goods are shipped in timely manner according to schedule
Reports to Management team of any ADHOC job
Reports DOA items
Writing out work procedure
Supervising staff up to 52 peoples
Data Entry of Sim Cards activations and MobIle Activations
Attend Company Monthly Meetings
Be customer focus...Customer Service
Administration Skils

Work History

Outgoing Coordinator (for the Warehouse and Distribution Department) in Sydney

Thorn Lighting Ltd

November 2007 - June 2013

Customer Service Consultant in South Australia

Duties & Responsibilities
• Liaise with customer service (internal and external) regarding the delivery schedule and ensure that the deliveries are shipped accordingly as requested.
• Liaise with all branches expeditor and State Manager regarding the required delivery schedule of their stock and ensure that they dispatch within a timely manner.
• Answer customer enquiries and all branches enquiries related to order status, stock availability, short shipment, goods wrongly supplied and pod etc.
• Expedite the customer order and all branches order to the agreed date and delivery date are met.
• Liaise with Production regarding customer and branches orders in line as required to leave on the dispatch truck.
• Stock Replenishments Requirement for all branches and NSW orders.
• Assist Inventory Manager in Stock-taking & inventory control transferring all adjustments write off and clearing negative stock in SAP when required.
• Checking off open order transactions from the branch to Main or Main to all branches.
• Interstate state stock transfers when required by customer service or sale.
• Communicate effectively with all branches, production, customer services, sales team and other Thorn personnel.
• Provide reports as required by the State Manager.
• Perform and other related duties as assigned by the State Manager
• Liaise with Transport Company and Thorn Drivers for all pick ups requirement.

Customer Service


June 2006 - November 2007

Duties & Responsibilities
• Entering customer's Purchase order into SAP
• Answering Customer's enquiries
• Office Assistant

Position: Customer Service
Duties & Responsibilities
• Entering Customer's Order into SAP
• Customer's enquiries
• Liaise with all truck drivers for Customer's pick-ups such as bins, bales etc.

Optus Warehouse Supervisor

DSL Modems, OBM and Sim Centre

Duties & Responsibilities
• Supervised staff between 1 - 52+ depending on the workload
• Supervised four departments of Optus Contract with G&D Distribution Warehouse - Warehouse Administrations, DSL Modems, OBM and Sim Centre
• Released of Daily Orders for OBM, Sim Centre and DSL also for OMR when required (SAP System)
• Liaise with Team Leader(s) and Manager to ensure clear communication and planned outcomes are achieved
• Maintained and controlled all daily procedures
• Manage day-to-day labour requirements to meet SLA's inline with set budget
• Maintain consumables items and prepare reports for purchasing
• Customer Service - Ensured that customer's enquiries are completed in a professional and timely manner
• Report to Optus Marketing Team to confirm provisioning files number for Starter Kits, Recharge Cards, Internet stock and LD Cards before it gets released for customer orders.
• Fill in for Optus Mobile Retail Line Supervisor when required
• Provide Daily Report and Monthly Report - KPI, Daily Stock on Hand Report (DSR for Post Paid and Pre-paid) Accessories SOH and Back Orders for the business.(OBM and Optus)
• Monthly Despatched Report for Post Paid and Pre-paid Stock
• Supply Data and generate Monthly KPI Graph for each department performance (Optus, OBM, DSL, SIM Centre)
• Booking (GRN in SAP) stock receiving into the warehouse and Log for reporting back to Optus Management Team (SAP & Excel)
• Stock Controller - Perform Warehouse stock take or cycle counts when requested by Optus (SAP & Physical Counts)
• Report all SAP, GSMIS, ICARE, LOLM and FOCUS system issues to Optus Support Centre and Optus Team
• Provide Weekly Report for the Sim Centre - SOH, SIM Dispatched, Sim stock take Report to McMillan Warehouse and Optus Sim Management Team
• Write processing procedures (Such as processing orders, receiving purchase orders, return of goods etc)
• Data Entry all the sim cards number attached to the mobile number in GSMIS system
• Report on stock status...

Administration Supervisor


From November 2000

from Nov 2000 to assist setting up their warehouse and transfers all stock over via SAP.
Duties & Responsibilities
• Supervising 1-30 people and more depending on daily workload
• Provide Ongoing Development in Operational and Administration Training to staff within the procedures and policies set by management
• Communication to team including adherence to formal communication structure within site procedures
• Occupational Health and Safety issues are dealt with in the manner stipulated by the site procedures
• Data Entry Sim Card orders into GSMIS system for activating and ready to be despatch to customer
• Perform a Wkly Stock Take to provide the SOH report to Optus Sim Team
• Ensure the quality of kits and sim packs are met the expectation set by customer and Mayne's management
• Ensure that housekeeping is maintained to a minimum standard as stipulated within the site procedures
• Assist Staff to Pick and Pack Orders to go to customers when required to met the customers deliveries schedule.
• Liaise with Sales in regards to all Adhoc jobs such as Purchase Order/GRN etc
• Transferring Stock in SAP into Production Bundling
• Book in finished goods or completed bundling goods in SAP ready for despatching
• Reconciliation of unused transferred stock in Production before commencement of any new job (SAP and Physical Stock)
• Report all SAP, GSMIS system issues to Optus Support Centre and Optus Team so it can be resolve within timely manner.

Data Entry (Temping)


January 2000 - June 2000

Duties & Responsibilities
• Data Entry bank cheques, deposit and withdraws slips
• Proofing bank cheques, deposit and withdraw slips
• Customer Service
• Cash Handling
• Accounts Receivable - Maintenance and Reconciliation of Customer's accounts

Optus Sim Centre Supervisor (for Mayne's Warehouse)

Mayne Logistics

February 1997 - November 2000

Administration Assistant


From January 1996

Duties & Responsibilities
• Sales Administration
• Computer Operation - Invoicing, debtors, inventory, data entry (numeric and alpha)
• Cash Handling /Banking
• Accounts Receivable - Maintenance and Reconciliation of Customer's accounts

Accounts Clerk


July 1994 - December 1995

Duties & Responsibilities
• Invoicing of Accounts for all Hotels customers
• Data Entry
• Inventory Report
• Accounts Receivable
• Accounts Payable
• Payroll Administration
• Receptionist
• Customer Service
• Cash Handling
• General Duties

Team Leader (Storeperson)

January 1994 - July 1994

Duties & Responsibilities
• Supervised five people
• Manifest
• Freight Sorter
• Customer Service
• Petty cash
• Answering enquiries in regards to destinations

Warehouse Assistant


( Start it off as Casual for 8 months before offered a permanent job for Outgoing Co-ordinator in Nov 2007)

G&D Australasia Ltd (13/11/2000 - 11/05/2006)

Qualifications & Certifications


Manukau Institute of Technology

Apparel Technology & Administration

Auckland University of Technology


McAuley High School

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