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Skelton - IBM iSeries / AS400 Hardware - Telford, UK

Malcolm Skelton

Telford, UK


IBM iSeries / AS400 Hardware


Planning, Installation, Upgrade, Migration, re-location of IBM iSeries and AS400 hardware

Work History

iSeries Technical Support Team Leader

ACS IT UK (a Xerox Company) - formerly Syan, formerly Telford Computing

Up to March 2013

Personal Information
An IBM iSeries professional, highly respected by colleagues and customers, with extensive experience of iSeries hardware and software installations, upgrades and ongoing support. Able to communicate at all levels, flexible and self motivated to learn new skills quickly and effectively building experience with the objective of providing customer satisfaction at the highest level. With a proven record of working independently on my own initiative or in collaboration with a wider project team, performing to high standards under pressure, achieving targets and ensuring fulfilment of projects within deadlines and budgets.

Technical Support Team Leader (Syan / ACS / Xerox)

• Leadership of the iSeries Technical Support and Service Implementation teams.
• IBM i / iSeries / AS/400 hardware planning, installations, upgrades, migrations and re-locations
• Logical partitioning – Power4, Power5, Power6 & Power7 (LVT/SPT, HMC configuration)
• Operating system software upgrades and PTFs
• Managed Service implementations and support (over 100 iSeries systems / partitions)
• Automated System monitoring, scheduling, backups, health-checks.
• High availability (Mimix) and Disaster Recovery
• Problem management and resolution

Operations Manager / Technical Support


Following acquisition by Syan, responsible for the provision of Syans AS/400 Managed System service.
• iSeries / AS/400 hardware installations, upgrades, migrations and re-locations
• Logical Partitioning
• Operating system software upgrades and PTFs
• AS/400 CISC – RISC conversions
• Automated System monitoring, scheduling, backups, health-checks.
• Problem management and resolution
• Recruitment and training of operations and technical support staff.
• Relocation of Syan business to new premises

Operations Manager / Technical Support

Telford Computing

In addition to providing ongoing analyst/programmer support to bureau clients as below, responsible for ensuring that the bureau operations function in an efficient manner, and resources are available to customers as required in their service level agreements. These duties included:
• Migration of bureau services from System/3 to System/38, and System/38 to AS/400
• Relocation of TCL business to new premises
• Planning and maintenance of computer room power and environmental support.
• Configuration of communications to client sites to a variety of remote controllers and to other AS/400’s.
• Problem analysis of communication failures on Kilostream and analogue circuits.
• Hardware upgrades, including complete system rebuilds.
• Operating system software upgrades and fix packages.
• Implementation of backup and recovery strategies.
• Security management.
• Training of operations support staff.

Computer Analyst/Programmer – RPG/II, RPG/III

Telford Computing

• Software development for a distributor of bearing and transmission related products:
• Quotations, Sales order processing, Stock control, Sales ledger, Purchase ordering, Purchase ledger, comprehensive enquiry facility for full traceability of stock, Stock valuations, Selling price structure, Purchase order forecasting.
• Software development for a major charity gift catalogue:
• Sales order processing, Stock control, Sales ledger, Purchase ordering, Purchase ledger, Nominal ledger.
• Software development for a client in the private housing building industry:
• Migrated all existing applications from IBM System/32 to IBM System/3.
• Payroll, Sales and Purchase ledger, Subcontractor payments, Valuation of work in progress, Site valuations, Contract trading accounts, M² production reports.

Computer Programmer - RPG

Telford Computing

• Assisting in the design and programming of bespoke membership administration applications written in RPG/2 running on IBM System/32

Computer Operator

Telford Computing

• Daily running of the bureau service operations on IBM System/3.
• Checking reports to client controls and resolution of problems arising.
• Printing and dispatching of reports together with clients' source documentation

Company History - ACS ITO UK. (Formerly Syan; Formerly Telford Computing Ltd (TCL))

Telford Computing Ltd was formed in 1974 as a traditional batch style computer bureau, going on to offer full on-line processing to its clients on an IBM System/38, and later, IBM AS/400.
In August 1994, Telford Computing Ltd was acquired by Syan Ltd (an IBM Business Partner).
In January 2009, Syan Ltd. was acquired by ACS Inc. which is now a Xerox company

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