Testing : Testing concepts, Knowledge on QTP
Defect Tracking Tools : ALM (Application Lifecycle management), Team Track, knowledge on QTP.
Languages : Core Java, HTML, XML and Content Management.
DBMS/RDBMS : SQL
Operating System : Windows (XP, Vista, win7), LINUX.
Other Package & Tools : MS Office
Senior Software Engineer
From February 2011
Worked as a System Administrator in Windows in Convergys Pvt. Limited, Bangalore from Apr, 2008 to Dec, 2010.
Convergys India Pvt. Ltd
April 2008 - December 2010
Major Projects Executed:
Team Size: 30
Role: Team member
• OS installation configuration, up gradation, troubleshooting & patch up gradation
• Activation and networking issues of Microsoft Windows Vista
• Remote administration & troubleshooting Windows Client through Remote connectivity software
• Escalating technical issues to various teams and Vendors in case of breakdowns
• Interacting and supporting the Global corporate user's to resolve Technical Issues with respect to Microsoft Windows Vista
• Backup/Restore: Disaster recovery
• Advance troubleshooting using memory diagnostics, direct diagnostic tools, internet optimization, clean boot, advance clean boot, Hardware clean boot and physical hardware clean boot
• Configuring and troubleshooting the drivers issues, blue screen errors and Stop errors that are caused due to hard ware failures
• Configuring User Account Security
• Configuring Windows Defender in Windows Vista
• Configure the Windows Firewall settings in Windows Vista
• Configure Windows Vista User account control
• Transfer of data on network using Windows Easy transfer
• Support for Windows Vista registry recovery
• Assisted the customer for the office installation issues and also provided the tech support expertise on Outlook express, Windows mail, Outlook 2003 and Outlook 2007.
• We work on the single PC user for configuring the e-mail account to Outlook express, Windows mail, Outlook 2003 and Outlook 2007.
Qualifications & Certifications
St Anthonys High School
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