Taha - Electronics & Communication Engineer - Riyadh, Riyadh Province, Saudi Arabia

Mahmoud Taha

Riyadh, Riyadh Province, Saudi Arabia


Electronics & Communication Engineer

  • Full time
  • Part time
  • One time
  • Contract
  • Temp



Work History

CM6.x, AES, System Manager 6.x, SM6.x

Jeraisy Computer & Communications Services

From January 2012

Riyadh, Saudi Arabia
From 01/01/2012 till Present
* Installation, upgrade, configuration and administration of of Avaya Aura CM5.2.1, CM6.x, AES, System Manager 6.x, SM6.x, Modular Messaging 5.2 and Midsize MBT5.2.1, CMS and ACR (Witness).
* Configuration and administration of Call Centers, Automated attendant
* Installation and configuration of Avaya H323 and SIP devices (IP Phones, Onex Communicator, Flare "A175" devices.
* Integration with third party systems include
- Call Account system Call Visor
- Voice Mail systems
- AES and SIP applications

Some of major customers serviced:
King Faisal Specialist Hospital, Prince Khaled Palace, Qassim Cement Company, Special Security Forces, Jazan Sea Port, Geo-survey, Ministry Of Education, Bait Alshawaya, Okaz for Press and publishing etc

King Faisal Specialist Hospital
- Install Platfrom and CM6 on D2 branch
- Update CM software patches with latest release
- Upgrades Firmware for all G650 cards clan, medpro, IPSI
- Add new cabinets G650 on the system
- Update firmware of all gateways
- Update IP Phone software and configuration
- Install and configure management console.
- Install and configure TDM phones
- Upgrade Avaya system from definity to CM6 in Children Hospital
- Replace definity cabinets to new G650 circuit backs
- Configure CM6 active and standby server
- Configure CM features on the system
Prince Khaled Palace: -
- Install Avaya CM6 and two Avaya G450
- Upgrade firmware for Avaya G450 and service packs for the servers
- Install and upgrade IP phones with the latest release.
- Configure all Avaya system for trunks and extensions and features.
- Install and configure TDM phones
- Configure communication manager features
Qassim Cement Company: -
- Upgrade main site for Avaya CM server from CM5.1 to Avaya Aura CM5.2.1.
- Upgrade (4) sites that work LSP servers to CM5.2.1
- Upgrade for ESS server to Avaya Aura CM5.2.1
- Upgrade IP phones
- Upgrade for Avaya Cards IPSI, Clan, medpro, VAL
Special Security...

Avaya resident engineer at "CITI BANK EGYPT" for 1 year

Avaya Business Partner

November 2008 - December 2011

Cairo, Egypt
From Nov 2008 till Dec 2011
* Worked as Avaya resident engineer at "CITI BANK EGYPT" for 1 year
administer all Avaya system communication manager and call center on Main site and about (10) branches and upgrade some branches
* Involved in the installation, upgrade and support of several sites include:
- Sharm El sheikh: Hilton Sharm Dreams, Conrad Sharm
- Cairo: Safir EL Zamalek & Dokki Hotels, Concord El Salam Hotel, Hilton Green Plaza, Novotel and Softel El gezera.
- Upgrade and expansion of Avaya PABX for Conrad Cairo
- Installation of new system IPT for OMMAT company
- Installation of new system IPT for Ahly Channel company
- Installation of new system IPT for LuLu Hyper market
- Installation of new system Avaya PBX for Arab bank.
- Migrate ( 8 ) branches of CITI BANK In Egypt,
- Support Egyptian GAS Company, Pepsi Egypt and ACDM Company.
- Support GSE Lining Technology Egypt
- Support Mobiserve company in Egypt
- Support Aramex, DHL etc

Qualifications & Certifications

Communication & electronics

Mansoura University


CC Contact Center

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