Hi, My name is Mahesh Kotian, I have a total experience of 24 years. I have worked in variious fields ranging from Import Export firm to Call center. I have worked for CFC India Services Pvt. LTd. SERCO and WIPRO. I have a typing speed of 60 WPM. BEsides I have worked in a senior level in Dimensions BPO India Pvt Ltd. and CFC India Services Pvt Ltd.
- Full time
- Part time
- One time
From August 2012
Working for Delta Air Lines, one of the most renowned airlines in United States of America
• Updating name change request, flight posting, enrollment, merging of accounts, replacement of SkyMiles Card, redeposit of miles, death transfer and attach PNR to account
• Responding to Customer's queries by email
• Working knowledge on Citrix, Axis, DL Term and Resnet
Royal Computer Centre
December 2010 - May 2012
Actively involved in establishing computer institute and staff recruitment
• Efficiently managed a 15-member team of computer teaching professionals
• Marketed services of the company to small firms to develop their online business
• Planned and implemented outdoor advertising
• Processing of salary of staff, attendance, preparing time table to help the students and faculty to follow the correct time of the course to be conducted
• Actively involved with the team in completing the projects before the stipulated time
Customer Service Executive
Intelenet Global Services Pvt. Ltd
August 2009 - November 2010
Working for State Bank of India's overseas project
• Working for countries like Maldives, Singapore and United Kingdom
• Creating of Customer ID, Account, Account Maintenance and cropping of signatures
• Handling day to day Outward Remittance (ORM) from Maldives and United Kingdom
• Data verification and scrutiny of mandatory documents
• Successfully created and maintained training manuals for Maldives, Singapore and United Kingdom
August 2008 - June 2009
Downloading of files from Press Trust of India (PTI) on hourly basis
• Segregate news into different heads viz. International, Mumbai, Sports, Edit, Business, Sports etc
• Preparing City, Television, Cartoon, Business Pages and Sunday special Supplement Assisting the Editor in preparing pages
• Interacting with Freelance reporters, sorting their articles and forwarding them to the Editor
• Subbing of files, checking the grammar and rewriting the story in simple manner
• Attending various seminars on behalf of newspaper
Countrywide Financial Services Pvt. Ltd
November 2005 - July 2008
Team management, process training and feedback
• MIS reports viz Productivity report (Daily-Weekly-Monthly), Ramp up report, Quality report(Weekly-Monthly), Variable Pay rating report and Leave tracker report
• Interaction with the clients on weekly basis
• Verifying Insurance documents and updating database with customer's mortgage insurance details
• Conducting tests and feedback sessions with the team (individual or full team together) on regular basis
Dimensions BPO India Pvt. Ltd
April 2004 - March 2005
MIS reports viz Production Report, Analysis Report, OCR Report, Quality Check Report, Manpower Report and Monthly Performance Report
• Setting targets on monthly basis and strategy planning for achieving productivity and quality.
• Assisting the training department to ensure well trained staff goes live.
• Identifying non-performers and motivating and training them to bring up to the expected level
Eastern Oceanic Impex Pvt. Ltd
November 1991 - March 2004
Handling entire Import-Export Documentation viz. preparing Invoice, Packing List, Shipping Bill, etc.
• Making documents for claiming the Duty Drawback from Customs Department
• Assessing the Letter of Credit and preparing the documents required by the bank for negotiations or payment collection.
• Paying visits to the factory for quality and production checks and ensuring the timely dispatch of the material.
Qualifications & Certifications
National Academy of Indian Payroll
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