Maher - Microsoft Systems Engineer - Mansoura, Daqahlia, Egypt

Ahmed Maher

Mansoura, Daqahlia, Egypt

Summary

An ambitious, competent and result-driven engineer putting forth years of experience in Information Technology with an exceptional skills and knowledge in network systems solutions. Very well motivated at handling most IT Projects in teamwork, ensuring to deliver strategic direction for improved efficiency and quality. Adept at moving into new advanced positions where I can use my strong influencing skills.

Services

Microsoft Systems Engineer

Summary:

Planning, Implementing, Managing and Maintaining Microsoft systems running in a network environment.

Work History

Systems Engineer

MisrTech S.A.E.

From November 2013

➥ Providing installation, configuration, commissioning and end-to-end troubleshooting of supplied equipment/solutions services to the customers.
➥ Providing post-sales services and support for customers.
➥ Assisting Pre-Sales team to understand customer requirements, scope appropriate services, and deliver service projects.
➥ Researching, troubleshooting, and analyzing customer hardware/software problems.
➥ Reviewing and acting upon daily reports of open service calls, escalating, assigning or consulting with Sustaining Engineers and management as required.
➥ Accepting ownership of customer issues until a solution is achieved providing complete customer satisfaction.
➥ Working independently or part of a team on technically challenging projects to design, implement and/or manage specialized support technologies and activities aimed at improving the support experience of the customer.

Systems Administrator

TAG Solutions

October 2011 - June 2013

➥ Supporting and administering users on different windows operating systems and resolving technical problems.
➥ Installing, configuring and troubleshooting software and network problems.
➥ Installing, configuring and maintaining computers, peripherals, Notebooks and network equipment.
➥ Managing Domain names and hosting accounts (buying, renewal, DNS editing, FTP, web server configuration and mail server settings).
➥ Implement, manage and troubleshoot Windows Server 2008 (DNS – DHCP – file shares – VPN – Printer Sharing – Backup & Restore – System Updates and IIS web server).
➥ Implementing, managing and troubleshooting Microsoft Forefront Threat Management Gateway (TMG).
➥ Basic management of Microsoft SQL Database server (Deploying DB, backup and restore, user security permissions, DB scripts and publishing to hosting servers).

Techincal Support Engineer

EgyTronic Solutions

August 2008 - July 2010

➥ Supporting and administering users on different windows operating systems and resolving technical problems.
➥ Installing, configuring and troubleshooting software and network problems.
➥ Installing, configuring and maintaining computers, peripherals, Notebooks and network equipment.
➥ Implement, manage and troubleshoot Windows Server 2003 (DHCP – file shares – VPN – Printer Sharing – Backup & Restore – System Updates).
➥ Implementing, managing and troubleshooting ISA Server 2006.

Projects

Sophos Mobile Control Certifications

➥ Achieved Sophos Mobile Control Engineer Certification

Sophos Endpoint Certifications

➥ Achieved Sophos Endpoint Protection Engineer Certification

Sophos UTM Certifications

➥ Achieved Sophos UTM Engineer Certification.
➥ Achieved Sophos UTM Sales Consultant Certification.
➥ Achieved Sophos Advanced UTM Sales Consultant Certification.

Microsoft Certified Systems Administrator

Acquired the Microsoft® Certified Systems Administrator (MCSA) title on Microsoft Windows Server 2003.

Qualifications & Certifications

Computer and Systems Engineering

Mansoura University

Mansoura Military Secondary School

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