- Full time
- Part time
- One time
Overall 17+ years of experience in IT with banking domain - ranging from retail, corporate, netbanking and wealth management - software design, development, implementation & BAU support.
Over 10 years of Project & delivery management experience
Customer Relationship & Delivery Manager for FlexCube Wealth Management
FlexCube Wealth Management
From January 2013
Heading a Mumbai location FCPB team of 25+ Technical, Functional and PM resources to deliver on 4 accounts of FCPB including a highly demanding customer like HDFC Bank since Jan 2013. The overall responsibility involves offshore development and onsite implementation to realize business goals by means of delivery management, customer escalation handling and commercials negotiation.
Commonwealth Bank of Australia
From January 2012
China Implementation project for FlexCube Universal Banking Solution (FCUBS - China Cluster) since Jan 2012. The role involved onsite delivery management, customer front-ending, Third party software integration solutioning. Project team comprise of OFSS & partner with Indian and Chinese resources.
Customer Relationship & Delivery Manager
2 Countries of ABSA Bank
February 2011 - December 2011
- Mozambique & Tanzania - for FlexCube Banking Application Suit - Retails, Corporate and Internet Banking - Feb 2011 - Dec 2011. The role involves relationship and delivery management for ABSA Bank. Responsible for delivering on bank's customization needs, post-live support & services related deliverables.
➢ Previous Role 3: Production Support Delivery Manager for 6 countries of Barclays Bank PLC for FlexCube Banking Applications - Retail, Corporate and Internet Banking - over 2.5 years. The role involved delivery management for bank's production and customization change needs.
• With OFSS, under diversified roles & responsibilities, I have managed multi-location teams up to 45+ resources providing Technical & Functional Support for Production, UAT & Project environments setup at different locations to manage the ultimate delivery goals. The teams located at Johannesburg South Africa, Singapore & India (Pune & Mumbai), providing 24X7 online-onsite support and solution tracking in co-ordination with stakeholders from Barclays Bank, ABSA Bank and OFSSL. The responsibilities involved were Project, Relationship & delivery Management for IT related services like Customization Development, Onsite/Offshore Implementations, Configuration and Release Management, Audit Handling, Source Code Management Process, Resource Management (TM&FP), Customer Contracts, Invoicing & Billings in line with Oracle Business Practices.
• Domains: Retail, Corporate & Internet Banking (Multinational, Indian-Nationalized and Co-op Sector Banks/FIs), Wealth Management Services, Workflow Management, Call Monitoring, Customer Relationship Management and Pharmaceuticals.
• Clientele Handled: Barclays Bank (Worldwide), Commonwealth Bank Australia (China Implementation), Sakura Bank, Japan (India Ops), ICICI Bank & Group Companies, HDFC Bank, Thomas Cook, Grindwell Norton LTD (India), Dow Automotive, Banner Pharmacaps, Tata Power Company.
• Looking for an organization which can present me with...
Consulting Practice Manager
Oracle Financial Services Software (OFSS) Ltd
From July 2007
Recent responsibilities/roles with OFSS are
Qualifications & Certifications
bank and OFSSL
Barclays Technology Centre