Masemola - Customer Service Skill, Data Processing Skills - Johannesburg, GP, South Africa

Magope Rose Masemola

Johannesburg, GP, South Africa

Services

Customer Service Skill, Data Processing Skills

Summary:

i have 1 year experience in cutomer service and 4 monts experience in call centre

Work History

Data Capturer

Statistics South Africa

From April 2014

Projects: Educational survey
Census (Manual coding and Error resolution)
Health Survey

Duties: Receive data for capturing, check completeness of data, capture, edited
Data in the system, provide captured information as &when captured,
Prepare report, letters & similar material, ensure proper & safekeeping
Data, key from paper, verifying the forms

VPC Operator ( Nomination)

Electronic Toll Collection

May 2013 - November 2013

Capturing, validation, verifying of nomination form & Exempt vehicle, capturer
The manual number plate recognition, verifying invoice verification, point of
Presence, logging cases via customer relation management system,
Performing feasibility study on manual validation department

Data processor

February 2013 - May 2013

Data Capture
Receiving of registration form, scan and capture veterans form, sorting
Veterans' registration form according to province, resolving error
resolution, pack all boxes to storeroom, conduct quality check
And other duties related to data processing

Data Processor/Data Capture

Statistics South Africa

October 2012 - December 2012

Project Census dress rehearsal from 7 February 2011 to April 2011
Project: Main census 2011 from 5 December 2011 to July 2013
Duties: Receive of boxes & check questionnaires, manage stores, & Move questionnaires among stores & capturing areas, sorting, linking & Capture data, remove and redirect in all processes, conduct quality
Checks Through the process, primary preparation, guillotine, secondary
Preparation, scanning, tilling and completion, post scanning, editing,
Compiling of stats
Duration: 11 Months

Position: Call centre agent
Duties Handle incoming calls regarding census related queries, attend to and
Follow up on queries; provide general support to media, fieldwork staff
& general public. Track and record calls, assisting with the questionnaire
Emailing, verifying of field worker ID & processing of payment, capturer
All information enquiries and other duties related to call centre

pulpit assistant ( customer care)

Shoprite

August 2011 - December 2011

assist customers with friendly, I make sure that all out of stock product
I bring sales manager or branch manager before store open, all special,
Promotion, discount leaflets in the pulpit, I make sure that community
Card are placed on the board, I make sure promotion are being
Advertised. All the time I have to complete a customer booklet, have
Out of stock product voucher, I do non-food return, do shelf gap
Monitoring, follow up customer complain

General assistant

January 2010 - February 2011

Till packer, stock taking, scanning, searching of price stock in the
Counter Or on system, till seller ( Cashier) back shopping, parcel
Counter Fruit and veg
Duration: From June 2009 to December2009

Projects

HEALTH SURVEY, EDUCATIONAL SURVEY, CENSUS SURVEY, VETERANS PROJECT

I HAVE MORETHAN L YEAR EXPERIENCE IN DATA CAPTURING WORKING DIFFERENT PROJECT

Qualifications & Certifications

DIPLOMA IN BUSINESS ADMINISTRATION AND BCOM MANAGEMENT ACCOUNTING

PC TRAINING AND BUSINESS COLLEGE AND UNISA

Business Administration

Lekoko High School

Management Accounting

Unisa

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