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Sobiech - Receptionist - London, UK

Maggie Sobiech

London, UK




I have many years' experience within a customer facing environment. I enjoy meeting people and am an excellent communicator at all levels.

Work History


Stroke Association

From March 2013

• Fielding customer facing, telephone and email enquiries.
• First point of contact for internal and external visitors to the head office.
• Book couriers, and rail tickets for staff members and keep records and check invoices and code with the correct codes.
• To be responsible for the reconciliation of payments made for travel using the Association's credit card.
• Booking meeting rooms and creating a weekly meeting room schedule
• Provide administrative support to other Departments within Stroke Association House as necessary and required, e.g. laminating, filling envelopes, filing.
• Responsible for the staff check in list on a weekly basis. Liaising with HR to ensure new starters and leavers are correctly recorded.
• Provide general administrative support to the office under the guidance of the EA to Chief Executive.

Customer Service Help Desk team

Coin Street Community Builders

June 2010 - March 2013

, London
• Fielding customer facing, telephone and email enquiries.
• Facilitating the electronic dissemination of procedures to the organization.
• Logging housing and commercial tenants' repairs on the in-house database.
• Issuing keys and security passes to internal and external customers.
• Duty managerial responsibilities. Principal contact for out of hours' enquiries. Key holder responsible for securing the building.
• Fire Warden duties.
• Processing Community Programme bookings: cash, credit card and online payments.
• Financial reconciliation.
• Promotion and sales of Coin Street Group products and services.


July 2007 - July 2009

In the UK and Spain.

• .Planned, prepared and delivered English language lessons from elementary to advance levels from school age to adult.
•Delivered lessons to corporate students at advanced level within their place of work.
•Preparation for Cambridge First Certificate oral and written exams.
• Writing, presenting and grading both written and oral exams.



May 1999 - March 2007


•Fielding customer facing, telephone and written enquiries to promote Scotland as a tourist destination and increase visitor numbers according to yearly target.
●Developed customer feedback cards to monitor service standards.
●Achieved 650 accommodation bookings according to set sales target.
•Supervised a team of 6, ensuring staff development through mentoring and training by organizing courses for customer service and product knowledge.
•Responsible for raising purchase orders and payment of invoices on the corporate spend system, SAGE500, working within allocated budget of £10k per annum.
•Participated with the manager in staff performance agreements, reviews and recruitment.
•Stand manager at overseas exhibitions in Spain and Germany representing Scotland as a tourist destination on the world stage.
• Identified opportunities to improve business results by supervising events and displays, such as, whisky and cheese tasting events supplied by various providers, promoting the geographical areas, thus increasing footfall to the centre by 50%.

Various positions

Hospitality and Catering

within the Hospitality and Catering industry. Temporary admin and clerical opportunities such as HR Assistant and Clerical Assistant in hospitals. Travel and seasonal working abroad.

Qualifications & Certifications

Modern Languages

University of Westminster

Access Combined Studies

Waltham Forest College


Lawside Academy

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