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Kuzniar - Customer Service Advisor - Croydon, England, UK

Magdalena Kuzniar

Croydon, England, UK


Customer Service Advisor

Work History

Sales Assistant

Apricot clothing store, part-time

From June 2012

, London
• Serving and assisting customers with any queries, processing cash and card payments, maintaining stock levels.
• Working productively as a team in a fast-paced environment.
• Strengthened communication and customer service skills as the job required me to deal with customers of different backgrounds and always behave in a professional, polite and friendly matter.

Domestic Cleaner

September 2008 - May 2011

, part-time, London
• Active role carrying out general cleaning duties.
• Meeting tight deadlines and managing time efficiently.


Natasha's Restaurant

July 2006 - August 2008

, London
• Dealing with clients in a busy environment maintaining excellent customer service skills.
• Working as part of a team, processing payments and completing additional tasks as required



The main aim of this research is to examine the prevalence rates and individual characteristics of children who are both perpetrators and victims of bullying. Having an enhanced knowledge of individual characteristics associated with being a bully-victim can improve development of intervention programs as well as guide prevention processes and provide support for these children. The current findings are also compared with the review carried out by Schwartz et al. (2001). Qualitative, quantitative, international and contemporary (published after 2000) literature on bullying in school settings was reviewed, excluding studies outside the 7-14 age range and written in languages other than English. The results indicate that knowledge regarding characteristics of bully-victims is limited. Nevertheless, studies consistently indicate that bully-victims display distinct psychosocial and behavioural characteristics from bullies only and victims only. This subgroup is the smallest in size, but children within it experience the most negative outcomes across domains of functioning and deficits in self-regulation. Research evidence also suggests that bully- victims may be distinguished from other children on the basis of their high levels of aggression and peer rejection. However, in light of a number of noted limitations in the field, it was concluded that risk factors for being bully-victims could be best assessed by researching and observing wider contexts and applying longitudinal and mixed method studies, relying on multi-methods to most accurately classify children into groups.

Qualifications & Certifications

University of Greenwich

UK School of English

The Point English School

English, History

Grammar School

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