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July 2001 - January 2002
Jakarta , Indonesia
Kempinski Hotel Jakarta, Indonesia is an international five star hotel in Jakarta, Indonesia.
Responsibilities: preparing and conduction sales and business meetings, coordinating all operations the meetings to ensure its success, conducting following up measures to gain feedback and increase the likelihood of repeat business, managing the accounts of existing clients, identifying new business development
opportunities in the public and private sector, engaging new clients through hosting FAM trips, site inspections and promotional events; representing the venue at industry functions; preparing and negotiating contracts
including prices, credit terms and warranties; working closely with rooms, food and beverage and other
revenue-generating departments; delivering accurate forecast and budget plans; create business insights and overviews over competitors and market trends.
Achievements: Increasing sales revenues and over-achieving pre-determined targets.
Clients: National and local governments, Total EP, Premier Oil, Petrosea, Unilever, pharmaceutical companies.
Assistant Restaurant Manager
Ramada Beach Resort
November 1999 - December 2001
BALI (Previously Holiday Inn BALI) - Indonesia (pre-opening team)
Ramada Beach Resort Benoa, Indonesia is an international 4 star hotel in Bali, Indonesia. The location lies on the Tanjung Benoa peninsula along Bali's Southern famous exclusive location - Nusa Dua region and
encompasses 162 spacious rooms in three different categories.
Responsibilities: Manages the day to day activities and assignments of food and beverage staff while ensuring
all staff are properly trained on quality and service standards, have excellent product knowledge on food and beverage menu and hotel facilities, have the tools and equipment needed to effectively carry out their job
functions, ensure the security and proper storage of food and beverage products, inventory and equipment,
ensure the security of money, credit and financial transactions, oversee supplies, inventory and uniforms,
minimize waste, ensure that food and beverage equipment are in proper operational condition and are cleaned on a regular basis, preparing staff schedule and staff training, achieve budgeted revenues, prepare monthly
forecast within all areas of the food and beverage department, prepare food and beverage promotion, working
closely with food production team for promotions, cost and budget plan. Conduction of strategy reviews,
competitor analysis, to meet the monthly and yearly budget together with sales team to ensure an efficient cost
control and operation management.
Achievements: Successful implementation of the internal service standard during the pre- and post opening
time; performance evaluation through continuous trainings and preparation to meet the hotel's management
Food and Beverage Department
June 1999 - November 1999
Holiday Inn, BATAM - Indonesia (Pre-opening Team) (www.ihg.com/holidayinn)
Holiday Inn Resort Batam, Indonesia is an International 4 star hotel in Batam, only 45 minutes from Singapore by Ferry. With a total of 235 spacious suites & rooms and four dining outlets.
Responsibilities: Preparing the Food and Beverage Team for the hotel opening; conducting trainings for the banquet, room service, restaurant and bar personnel; setting up menu lists and updating the purchasing
system; assisting the restaurant and bar manager in the preparation of the budget and promotion plans,
coordinating the staff schedules, supervising the outlet's operations; ensuring the highest standards of
Maelany Hapsari, Mobile +44 773 9074 470, email: email@example.com
hospitality, overseeing all aspects of the food and beverage service cycles to ensure a smooth operation on a
daily basis, coordinating the daily service of the restaurants; training and developing the service team.
Achievements: Successful implementation of the internal service standards during the pre- and post opening;
Implementation of quality and performance evaluations; conduction of continuous trainings and preparations to meet the management's expectations. Promotion to the Assistant Restaurant and Bar Manager at the IHG
property in Bali to conduct another pre-opening.
Telemarketer for Club
January 1999 - June 1999
Club at the HYATT (CATH) is a membership program that offers special benefits whenever you use the rooms,
restaurants, and other facilities in many Hyatt hotels.
Responsibilities: Introduction of the CATH to members and potential clients, renewal of membership from existing clients, continuation and maintenance of the customer relations; update of newsletter and promotion
Achievements: Closing membership goals 30% above the expected target.
September 1997 - October 1998
Food and Beverage Service
HYATT Regency Bandung, Taruma Coffee Shop. (Pre-opening Team) (www.hyatt.com)
Hyatt Regency Bandung Hotel is a luxury 5 star hotel in Bandung, the capital of West Java province and the country's third largest city.
Responsibilities: Providing an excellent and consistent level of service to the customers, serving food and beverages to guests, ensuring the compliance with the hotel's service standards; working together with the
food and beverage, kitchen, bar and pastry teams to achieve the outlet's target; providing a courteous,
professional, efficient and flexible service in order to maximize guest satisfaction.
Achievements: Successfully passing the Hyatt's pre-opening team evaluations; excelling as the best service and food in town during the Indonesian monetary crisis in the year 1998.
Indonesian (mother tongue), English (business fluent, IELTS Certificate), German (Good)
Qualifications & Certifications
Institute of Hotel and Tourism Management
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