Services

Warranty Engineer, After Sales Automotive Industry

Summary:

• Daily Claim Assessment Process , for the correct payment of warranty claims from PAN India.
• Lead-time Calculation form Claim generated to Processed date. Evaluation and to make counter measure , action plan to reduce the lead-time for effective and smooth warranty payment process.
• Goodwill Claim assessment as per Nissan matrix and genuineness of the concerned raised for the incident part failure from market.
• Preparation Warranty Bulletin. Impact on warranty after and before Bulletin release. To measure the effectiveness of the counter measure and improvement on quality and customer satisfaction.
 Warranty Part Management ; Incident part form Daily Claim or market concern are bought form dealer for failure analysis are managed by inventory proper allocation , proper allocation of parts in tray as subjected to concerned engineer for failure analysis.
 Maintaining record for Part Request to Part received for Lead-time.
 Notice to the dealers for the Discrepancy found in Return Parts packing procedure.
 Proper maintenance of incident part storage area.
 Scrap of parts after part investigation. Invoice reconciliation for service provider (logistics) as per part received and to generate Payment request for clearing of consignments.

Work History

Engineer -Warranty

NISSAN Motors India Pvt Ltd

August 2011 - February 2013

Job Profile
• Daily Claim Assessment Process, for the correct payment of warranty claims from PAN India.
• Lead-time Calculation form Claim generated to Processed date. Evaluation and to make counter measure, action plan to reduce the lead-time for effective and smooth warranty payment process.
• Goodwill Claim assessment as per Nissan matrix and genuineness of the concerned raised for the incident part failure from market.
• Preparation Warranty Bulletin. Impact on warranty after and before Bulletin release. To measure the effectiveness of the counter measure and improvement on quality and customer satisfaction.
* Warranty Part Management ; Incident part form Daily Claim or market concern are bought form dealer for failure analysis are managed by inventory proper allocation, proper allocation of parts in tray as subjected to concerned engineer for failure analysis.
* Maintaining record for Part Request to Part received for Lead-time.
* Notice to the dealers for the Discrepancy found in Return Parts packing procedure.
* Proper maintenance of incident part storage area.
* Scrap of parts after part investigation. Invoice reconciliation for service provider (logistics) as per part received and to generate Payment request for clearing of consignments.

Customer Service Officer

Cargotec India Pvt Ltd

June 2010 - January 2011

Job Profile
• Service concerns resolution and deputation of service engineers over west, east and north region of container freight stations (CFS), airport, port areas where Kalmar and Indital machines used for moving and stacking of containers. Going on sites for the maintenance of machines, services, troubleshooting and performing service as per service scheduled warranty, chargeable basis and or AMC.
• Manage and implement skills to handle the complains with co-ordination through mail & and instruct the engineers to resolve service and warranty related matters.
• Receive warranty defective components from network. Inspect the warranty material/components from short/excess/transit damage etc. Follow-up with the transporter & dealer in case of transit damage, short & excess.

Warranty Assessor

JAGUAR LANDROVER for E-Nxt financials - A TATA Enterprise in JLR Warranty Operations

April 2009 - June 2010

from April 09 ~ Jun 10]
Designation Warranty Assessor
Job Profile
• Daily Assessment of Claims process in Warranty operations. Responsible for the correct payment of warranty claims from worldwide Jaguar Land Rover dealers and Importers.
• The department has contact with dealers export markets and regional offices to support accurate and timely processing of warranty and goodwill claims.
• Through interrogation of data, warranty supports Product Development, Quality and other internal groups in investigating warranty claims to ensure a robust cost control process is in place.
• To Implement Charters for Part and labor mismatch or labor overlap, followed Diagnostic and Repair procedure, high labor cost and incorrect repairs capture dealers were not following service bulletins.

Asst. IDT (In House Dealer Trainer)

Hallmark HONDA Automotive Pvt Ltd

July 2007 - March 2009

Job Profile
• Training Technician, service advisor, final inspector, customer relationship executive as per Honda maintenance scheduled and Training Modules for improvement in efficiency and profession
• Mentioning the schedule time efficiency to the advisor the work to be carried out during the servicing of the cars. Giving correct estimates to the service advisor for the work to be carried out, for the vehicle to be serviced.
• As PDI incharge coordinated and supported with sales and service team for increasing their efficiency and customer satisfaction while delivering the car.
• Giving Advisory instruction on claim on warranty parts to customers.
• Interacting with technician and explaining them the cause the glitch in the vehicle.
• Professional skill to carry out final inspection for the cars, within the norms of the check sheets requirement.
• Maintenance control over the inventory of special tools. Machines and daily service consumable material
• Explaining service bulletin and service news and when forwarded from company.

Qualifications & Certifications

Management

Sardar Vallabhbhai Patel Polytechnic

engineering and management

Sandip Academy of Engineering

M.V.R. Jr. College

Class

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